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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Adobe Customer Journey Analytics connects customer identities and interactions across channels, devices, and time for fast, holistic analyses that deliver accessible and precise customer insights. With powerful, flexible data frameworks, businesses can ingest, process, and unify all types of customer data — online and offline — enabling sophisticated analytics that reveal insights in seconds. By linking IDs from multiple channels and devices into a single unified profile, Customer Journey Analytics enables unlimited analysis of any data point across diverse channels without the need for SQL coding. Report-time processing delivers cross-channel insights within seconds, empowering teams to make informed decisions in the moment rather than waiting weeks for static reports. A patented data governance framework provides governance capabilities that protect customer data — including data labeling, consent management, and role-based permissions — ensuring AI-driven insights don't expose sensitive customer information and helping marketing data remain compliant as privacy policies evolve. Teams can then support compliant personalization and engagement strategies by activating insights directly in Adobe Real-Time CDP and Journey Optimizer. Generative AI and machine learning tools streamline analysis across billions of data points, automating segmentation, attribution, and propensity modeling to accelerate insight discovery and improve decision-making across the full customer journey.

Description

Adobe Experience Manager Forms revitalizes the functionalities originally found in Adobe LiveCycle while introducing new features that enhance the digital enrollment, onboarding, and ongoing communication processes through forms, simplifying user experiences. It enables the creation of mobile-friendly forms that seamlessly adjust to various devices and screen dimensions, ensuring accessibility for all users. With a unified editor, you can design forms that perform optimally for both online and print use. Furthermore, it integrates with Adobe Experience Cloud, allowing you to monitor user engagement across various platforms and pinpoint where potential customers drop off during the enrollment phase. This cloud-native solution not only supports personalized digital onboarding but also scales to accommodate millions of customers, ensuring an efficient and flexible experience. Recognizing the importance of the initial steps in the customer journey, our mobile-responsive forms and automated conversion tools facilitate hassle-free enrollment on any channel. Ultimately, we strive to expedite the entire customer journey from start to finish.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Experience Cloud
Adobe Analytics
Adobe Experience Platform
Adobe Experience Platform Agent Orchestrator
Adobe Journey Optimizer
Adobe Real-Time CDP
Adobe Target
Amazon S3
Crowdin
Google Cloud AI Infrastructure
Microsoft Azure
Quantum Metric
Snowflake

Integrations

Adobe Experience Cloud
Adobe Analytics
Adobe Experience Platform
Adobe Experience Platform Agent Orchestrator
Adobe Journey Optimizer
Adobe Real-Time CDP
Adobe Target
Amazon S3
Crowdin
Google Cloud AI Infrastructure
Microsoft Azure
Quantum Metric
Snowflake

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Adobe

Founded

1982

Country

United States

Website

business.adobe.com/products/customer-journey-analytics/adobe-customer-journey-analytics.html

Vendor Details

Company Name

Adobe

Founded

1982

Country

United States

Website

business.adobe.com/products/experience-manager/forms/aem-forms.html

Product Features

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Product Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

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