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Description
Our straightforward customer engagement solution prioritizes your clients, often showing more concern than you might. Acting as a seamless extension of your current customer support teams, we deploy a remote workforce dedicated to enhancing various aspects of customer success. Our commitment to giving back is reflected in our belief that individuals from disadvantaged backgrounds can excel in delivering exceptional customer service and fostering loyalty due to their unique perspectives. We focus on recruiting and training top talent located in North America, ensuring inclusivity regardless of disabilities or personal circumstances, which leads to a team that genuinely empathizes and connects with your customers. Our ability to rapidly scale means we can effortlessly manage chat volumes, accommodating the needs of both emerging startups and large enterprises alike. With some of our largest clients onboarding over 20,000 new customers daily, we have a deep understanding of scalability and can tackle significant volumes without any challenges. Furthermore, we seamlessly integrate with all leading ERPs and CRMs, providing a comprehensive support solution that meets the demands of modern businesses. In essence, we not only enhance customer interactions but also foster a culture of empathy and connection.
Description
Almost 98% of individuals visiting your website exit without leaving any indication of their presence, and you may never realize they were there. By employing a trained agent on your site who is available around the clock, we help engage both current and potential clients, preventing them from departing to a competitor. With Kontak, we remove any delays, boosting the likelihood of visitors sharing their information by fourfold. Each new client appointment is incredibly valuable, typically ranging from $2,000 to $4,000 in customer lifetime value. Kontak ensures you secure several new appointments each month. Stay connected with your community and gain immediate feedback, while effectively communicating about special services and promotions. You can ensure your schedule is optimized for maximum efficiency by announcing exclusive rewards and events, allowing you to gather instant responses. Additionally, you will be able to send immediate confirmations to manage your schedule effectively, complete with built-in auto-reminders, ensuring clients never miss their appointments and helping you maintain a steady flow of business. This proactive approach not only enhances client satisfaction but also significantly boosts your overall engagement.
API Access
Has API
API Access
Has API
Integrations
Microsoft 365
Oracle Cloud Infrastructure
Provet
Salesforce
Zendesk
Integrations
Microsoft 365
Oracle Cloud Infrastructure
Provet
Salesforce
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Advanced Chat Solutions
Founded
2009
Country
United States
Website
acs.shrinkstack.com
Vendor Details
Company Name
Kontak
Founded
2018
Country
United States
Website
getkontak.com