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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our straightforward customer engagement solution prioritizes your clients, often showing more concern than you might. Acting as a seamless extension of your current customer support teams, we deploy a remote workforce dedicated to enhancing various aspects of customer success. Our commitment to giving back is reflected in our belief that individuals from disadvantaged backgrounds can excel in delivering exceptional customer service and fostering loyalty due to their unique perspectives. We focus on recruiting and training top talent located in North America, ensuring inclusivity regardless of disabilities or personal circumstances, which leads to a team that genuinely empathizes and connects with your customers. Our ability to rapidly scale means we can effortlessly manage chat volumes, accommodating the needs of both emerging startups and large enterprises alike. With some of our largest clients onboarding over 20,000 new customers daily, we have a deep understanding of scalability and can tackle significant volumes without any challenges. Furthermore, we seamlessly integrate with all leading ERPs and CRMs, providing a comprehensive support solution that meets the demands of modern businesses. In essence, we not only enhance customer interactions but also foster a culture of empathy and connection.

Description

Almost 98% of individuals visiting your website exit without leaving any indication of their presence, and you may never realize they were there. By employing a trained agent on your site who is available around the clock, we help engage both current and potential clients, preventing them from departing to a competitor. With Kontak, we remove any delays, boosting the likelihood of visitors sharing their information by fourfold. Each new client appointment is incredibly valuable, typically ranging from $2,000 to $4,000 in customer lifetime value. Kontak ensures you secure several new appointments each month. Stay connected with your community and gain immediate feedback, while effectively communicating about special services and promotions. You can ensure your schedule is optimized for maximum efficiency by announcing exclusive rewards and events, allowing you to gather instant responses. Additionally, you will be able to send immediate confirmations to manage your schedule effectively, complete with built-in auto-reminders, ensuring clients never miss their appointments and helping you maintain a steady flow of business. This proactive approach not only enhances client satisfaction but also significantly boosts your overall engagement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft 365
Oracle Cloud Infrastructure
Provet
Salesforce
Zendesk

Integrations

Microsoft 365
Oracle Cloud Infrastructure
Provet
Salesforce
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Advanced Chat Solutions

Founded

2009

Country

United States

Website

acs.shrinkstack.com

Vendor Details

Company Name

Kontak

Founded

2018

Country

United States

Website

getkontak.com

Product Features

Product Features

Alternatives

Alternatives