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Description
Information holds immense power. In the contemporary, fast-moving environment, having access to real-time data is crucial for ensuring customer satisfaction. Wabtec’s Advanced Customer Information System (A-CIS) leverages real-time data and predictive analytics to keep rail passengers updated on the latest service statuses, thereby improving their overall transit experience.
The user-friendly web-based graphical interface for operators includes features such as scheduled notifications, proximity alerts, and arrival updates, as well as ad hoc audio and visual messages. It also supports live audio announcements, text-to-speech integration, customizable message templates, and macros, alongside an API-driven message management system. Additionally, a mobile interface enables operators to make announcements remotely or on-site.
Furthermore, Wabtec’s A-CIS is designed to monitor critical components such as servers, station control units, and audio/visual systems for any failures, ensuring that operators and maintenance teams are promptly alerted. This includes oversight of essential equipment like Servers, Station Control Units, Serial and IP displays, connected audio devices including DSPs and amplifiers, as well as integrated subsystems. By maintaining constant vigilance over these systems, the A-CIS enhances the reliability and effectiveness of transit operations.
Description
Our extensive range of cutting-edge software solutions enables both commercial and public transportation fleets to achieve complete automation of processes such as reservation intake, scheduling, optimization, dispatching, GPS tracking, reconciliation, and billing. With robust back-office modules and mobile applications, users can effectively manage fixed and dynamic flex-routes, supported by a thorough customer database, comprehensive trip histories, and customizable reporting options. This system allows for the organization, scheduling, and tracking of vehicles, drivers, shifts, licensing, leasing, and maintenance, as well as monitoring the status, movement, and location of each vehicle in real-time. Moreover, it guarantees rapid and precise CRM-based order entry that can be completed in mere seconds by any call-taker or seamlessly integrated through your website or our unique RiderApp smartphone solution, which accommodates pre-booking and specific vehicle and driver requests. The potential applications of this technology are virtually limitless, fostering efficiency and enhancing service quality in transportation management. In a world where time is of the essence, these tools are designed to meet the ever-evolving needs of the industry.
API Access
Has API
API Access
Has API
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Integrations
No details available.
Integrations
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Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Wabtec
Founded
1869
Country
United States
Website
www.wabteccorp.com/digital-intelligence/signaling-and-train-control/information-management/advanced-customer-information-system-a-cis
Vendor Details
Company Name
Universal TranWare
Website
www.tranware.com
Product Features
Public Transportation
Billing & Invoicing
Dispatch Management
Driver Data
Driver Logs
Fixed Route Management
Mileage Tracking
Multiple Route Support
Paratransit Management
Routing
Scheduling
Product Features
Fleet Management
Dispatch Management
Employee Management
Fuel Management
GPS Tracking
Incident Reporting
Inspection Management
Inventory Management
Maintenance Management
Mileage Tracking
Motor Pool
Routing
Tire Management
VIN Lookup
Work Order Management
Public Transportation
Billing & Invoicing
Dispatch Management
Driver Data
Driver Logs
Fixed Route Management
Mileage Tracking
Multiple Route Support
Paratransit Management
Routing
Scheduling