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ease
features
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support

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Description

AfterSale is an all-encompassing CRM tool tailored for field service operations, aimed at optimizing the oversight of Annual Maintenance Contracts (AMCs), technicians, and spare components. It includes functionalities such as live tracking of service requests, effective scheduling and assignment of technicians, and streamlined inventory management for spare parts. The platform's primary goal is to boost operational efficiency and elevate customer satisfaction by equipping teams with tools that foster smooth collaboration between field service personnel and back-office staff. By consolidating service-related information, AfterSale allows organizations to assess performance indicators, guarantee timely service provision, and keep precise records of customer interactions and equipment maintenance histories. Additionally, it enables users to monitor contract specifics, renewal timelines, and service records to ensure prompt support and enhance customer satisfaction. Furthermore, AfterSale CRM empowers users to manage their inventory of spare parts with great efficiency, ensuring that resources are always available when needed. This comprehensive approach helps businesses maintain a competitive edge in the market.

Description

Since the year 2000, Docware GmbH has been at the forefront of developing and implementing PARTS-PUBLISHER, a cutting-edge software solution designed for digital spare parts catalogs and service information systems. This software empowers users to generate and distribute their own catalogs, enabling them to quickly and efficiently locate and sell spare parts. Currently, over 400 clients within the mechanical and plant engineering sectors are effectively utilizing PARTS-PUBLISHER. The software facilitates manufacturers and operators of machinery, plants, and equipment to import all essential service-related information, including bills of materials (BOMs), documentation, and both 2D and 3D graphics, irrespective of the inventory system in use. Consequently, they can accumulate a versatile data repository that can be modified and reused as necessary. The outcome is a comprehensive service information system that provides a complete 360° view of the machines and systems. Furthermore, all data is organized, interconnected, and processed digitally, enhancing accessibility and usability for all stakeholders involved.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$58.94 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Aftersale

Website

aftersale.one/

Vendor Details

Company Name

Quanos

Country

Germany

Website

quanos-service-solutions.com/en/products/parts-publisher

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Product Features

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