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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Alogent leverages its extensive expertise and advanced technology platforms to create customized solutions for financial institutions of varying sizes, allowing them to achieve significant growth potential, from small community banks and credit unions to large international entities. Our comprehensive check capture solutions and item processing platforms effectively cater to all remote and in-branch banking channels. With advanced fraud detection integrated at the point of presentment, along with the capability to utilize a unified dashboard for enterprise-wide data analytics, Alogent guarantees that transaction data, fraud patterns, deposit volumes, and additional crucial information are readily accessible for informed business decisions. Our enterprise payment processing solutions, which range from full-service transaction processing to self-service banking, are designed to be flexible, scalable, and can be deployed either on-premise or in cloud-hosted environments. By automating paper-heavy workflows from end to end, we facilitate quicker decision-making and enhance access to vital business intelligence, empowering institutions to thrive in the competitive financial landscape. Ultimately, Alogent stands committed to supporting its clients with innovative solutions that adapt to their evolving needs.

Description

WWS Customer Management is a comprehensive solution aimed at equipping banks with the necessary technology to bolster and refine the role of their branches in fostering customer relationships and loyalty. Achieving this objective involves creating a more engaging in-branch experience through tailored interactions, whether via self-service kiosks or with staff members. From the instant visitors, including both customers and potential clients, enter the branch, they receive unwavering attention, which significantly boosts customer satisfaction and retention rates. In the banking sector, branches encounter a myriad of challenges as they strive to reduce operational expenses while enhancing their engagement with customers to be more effective and efficient. This need arises during a period when customers are increasingly selective and demand a cohesive, fluid omnichannel experience. The WWS Customer Management solution serves as a strategic approach to tackle these issues by improving how branches welcome and assist visitors, ultimately leading to a more personalized banking experience. By focusing on these enhancements, the solution not only addresses current challenges but also positions branches to better adapt to the evolving expectations of their clientele.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

SavvyMoney

Integrations

SavvyMoney

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Alogent

Founded

1995

Country

United States

Website

www.alogent.com

Vendor Details

Company Name

Auriga

Country

United States

Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/

Product Features

Online Banking

Brokerage
Cash Management
Chat / Messaging
Credit Card Management
Electronic Statements
Fraud Detection
Loan Management
Marketing Automation
Retail Banking
Single Sign On
Transaction Monitoring

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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