Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our customer service experts are available to assist your visitors and callers 24/7. Your potential customers are available 24/7, wherever and whenever you need them. No voicemail, only real people. There is no voicemail or bots so you can do business with real people and not automated voices. Know your callers and manage calls. For a personalized experience, we recognize returning callers. Unique call script because no two businesses are alike. Your call flow will be unique to you. We integrate seamlessly with your existing systems and integrate via a shared screen or CRM integration. How can you provide high-quality customer support without having to hire full-time employees in-house? This level of service is not possible for many small businesses. With a small business answering company, you can enjoy the benefits of an in-house staff without the need to hire, train, and pay for staffing. Our agents work remotely from anywhere in the US so they aren’t affected by local service outages and natural disasters.
Description
With our professional communications messaging service, you can expect a fast, friendly, and focused experience from our expertly trained telephone answering service operators. Utilizing cutting-edge technology, we guarantee consistency, reliability, and security; however, we take pride in maintaining a personal touch that reflects a more traditional approach. When your customers reach out, they will not encounter inconsistent service, language barriers, or disruptive background noise, such as barking dogs. We ensure that calls are directed promptly to the appropriate individual at the right time. No matter the complexity of your needs, we can adhere to your specific protocols to guarantee that calls are routed to the correct person or a designated representative in your office. Additionally, with our answering services at PCMSI, we can conduct basic preliminary screenings of inquiries or issues, which streamlines the dispatch process and minimizes the time and frustration associated with transferring calls within your organization. This way, your team can focus on what they do best while we handle the communication seamlessly.
API Access
Has API
API Access
Has API
Integrations
Constant Contact
FranConnect
Freshsales
Google Analytics
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Insightly
Keap
QuickBooks Online
Integrations
Constant Contact
FranConnect
Freshsales
Google Analytics
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Insightly
Keap
QuickBooks Online
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AnswerConnect
Country
United States
Website
www.answerconnect.com
Vendor Details
Company Name
PCMSI
Founded
1962
Country
United States
Website
pcmsi.com/answering-services/