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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Aranda Virtual Support is a comprehensive software solution that provides remote control and technical assistance in real-time, enabling support for customers no matter where they are or what type of connection they use. Specialists can quickly connect to various Windows workstations, which streamlines the troubleshooting process significantly. The platform features built-in collaboration tools like chat and the ability to transfer sessions seamlessly between specialists, ensuring that support remains consistent and effective. It also supports secure file transfers, allowing users to share files of any format or size without needing additional software. Among its notable benefits are encrypted remote connections that work around obstacles such as routers, firewalls, proxies, and NATs; enhanced performance through customizable color and screen resolution settings for slower connections; and a range of flexible access options. Overall, Aranda Virtual Support not only enhances the efficiency of technical support but also improves customer satisfaction by providing reliable and secure assistance.

Description

Virtual Assist, a video-sharing tool for businesses and individuals, is ideal for insurance companies, property managers or facilities maintenance. It's a reliable, safe and secure way to share stories. Sending an SMS is the fastest, easiest and most professional way to connect with Virtual Assist. Our PDF generator organizes your notes and images to create a report that is easy to read. Add your logo and customize the fields to suit your needs. Our geo-locating software gives you a real-time visual of your customer's location. All video, images and phone calls are captured and stored in a central location that is secure and accessible at any time.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Aranda CMDB
Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management
Crunchwork

Integrations

Aranda CMDB
Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management
Crunchwork

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Aranda SOFTWARE

Founded

2002

Country

Colombia

Website

arandasoft.com/en/productos/aranda-virtual-support/

Vendor Details

Company Name

Codafication

Founded

2015

Country

Australia

Website

www.virtualassist.io

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

Inspection

Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Print on Site
Report Templates
Speech Recognition
Subcontractor Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Alternatives

Alternatives

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Visual Assistance

OptimaTech Limited
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Aranda CMDB

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Blitzz

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