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Description
Arcus Built Environment applications enhance the quality of your local surroundings by optimizing services like planning, building control, and land charges through innovative cloud-based solutions. Local councils juggle numerous responsibilities and diverse portfolios, and with an assortment of solutions and back-office applications, Arcus empowers you to devise strategies that effectively manage workloads, streamline services, and ultimately reduce expenses over time. By leveraging our applications, you gain the advantage of analyzing and deploying your workforce in the most efficient and economical manner possible. This allows you to allocate resources effectively, assess their performance and impact, and consistently enhance your service offerings. Additionally, our technology, being cloud-based, ensures that you can access it anytime and from any device, thus providing maximum convenience and flexibility for your operations. With these tools at your disposal, you can adapt to changing needs and improve community engagement.
Description
The OneVu solution from IEG4 offers a comprehensive digital interface for council services, enhancing customer interactions by addressing their queries rather than merely displaying data. This innovative platform has led to a remarkable reduction in phone inquiries by as much as 50% in various councils. OneVu empowers users to find personalized solutions to frequently asked questions while also allowing them to submit and monitor the status of over 300 different services across the council. With a significant portion of calls, over 30%, stemming from customers checking on progress or following up on issues, OneVu effectively mitigates this by providing progress tracking on every online form. From the outset, users can access a library of more than 250 forms, ensuring a swift implementation, and with the addition of eDesigner, customization options are readily available. Furthermore, OneVu features an advanced workflow engine that supports multi-stage processes, enabling citizens to track their applications and services directly through their OneVu account, thereby enhancing the overall user experience. This seamless integration of services not only streamlines processes but also fosters greater transparency and engagement between councils and their constituents.
API Access
Has API
API Access
Has API
Integrations
Cadcorp
Symbee
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Arcus Global
Website
www.arcusglobal.com/built-environment/
Vendor Details
Company Name
IEG4
Founded
2006
Country
United Kingdom
Website
www.ieg4.com/onevu
Product Features
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management
