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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Autobox is the most user-friendly solution for forecasting available today. Tailored for both beginners and seasoned professionals, it allows users to input their data and generate forecasts with expert-level accuracy. Regardless of your current forecasting technique, Autobox enhances your precision in predictions significantly. This innovative tool has been recognized as the “best-dedicated forecasting program” in the esteemed Principles of Forecasting textbook and has transitioned into an online platform. The unique methodology employed by AFS does not confine data to a rigid model or a small selection of models, enabling Autobox to optimally integrate historical data and causal factors while addressing level shifts, local time trends, pulses, and seasonal variations as needed. The Autobox engine is adept at uncovering new causal variables by analyzing patterns within historical forecast errors and outliers, often revealing causal factors that users may have been unaware of, such as promotions, holidays, and day-of-the-week influences. This capability allows users to harness a broader range of insights, ultimately leading to more refined and actionable forecasts.

Description

Inteam is an all-encompassing workforce management platform tailored for contact centers, enhancing team planning and operational effectiveness by synchronizing agent schedules with anticipated workload across various communication channels. It employs sophisticated algorithms that analyze historical interaction data to create exceptionally precise demand forecasts, accurately determining the necessary number of agents and hours to achieve service levels with over 95% precision. Leveraging these forecasts, Inteam seamlessly organizes and schedules shifts while taking into account labor laws, employee preferences, vacations, holidays, and fluctuations in demand, thus promoting an equitable distribution of workloads during both peak and off-peak times. The platform accommodates multichannel environments by allocating interactions to agents based on their skills and the demands of service needs, while also facilitating centralized oversight of schedules, absenteeism, training sessions, and internal activities. Consequently, this comprehensive approach not only maximizes efficiency but also enhances agent satisfaction and service quality within the contact center.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Inagent
Inconcert
Inconnect
Infunnel
Inspeech

Integrations

Inagent
Inconcert
Inconnect
Infunnel
Inspeech

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Automatic Forecasting Systems

Country

United States

Website

autobox.com/cms/index.php/products/autobox

Vendor Details

Company Name

Inconcert

Founded

2001

Country

Spain

Website

www.inconcertcx.com/en/products/inteam

Product Features

Product Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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Alternatives

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