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Average Ratings 0 Ratings
Description
Autobox is the most user-friendly solution for forecasting available today. Tailored for both beginners and seasoned professionals, it allows users to input their data and generate forecasts with expert-level accuracy. Regardless of your current forecasting technique, Autobox enhances your precision in predictions significantly. This innovative tool has been recognized as the “best-dedicated forecasting program” in the esteemed Principles of Forecasting textbook and has transitioned into an online platform. The unique methodology employed by AFS does not confine data to a rigid model or a small selection of models, enabling Autobox to optimally integrate historical data and causal factors while addressing level shifts, local time trends, pulses, and seasonal variations as needed. The Autobox engine is adept at uncovering new causal variables by analyzing patterns within historical forecast errors and outliers, often revealing causal factors that users may have been unaware of, such as promotions, holidays, and day-of-the-week influences. This capability allows users to harness a broader range of insights, ultimately leading to more refined and actionable forecasts.
Description
Inteam is an all-encompassing workforce management platform tailored for contact centers, enhancing team planning and operational effectiveness by synchronizing agent schedules with anticipated workload across various communication channels. It employs sophisticated algorithms that analyze historical interaction data to create exceptionally precise demand forecasts, accurately determining the necessary number of agents and hours to achieve service levels with over 95% precision. Leveraging these forecasts, Inteam seamlessly organizes and schedules shifts while taking into account labor laws, employee preferences, vacations, holidays, and fluctuations in demand, thus promoting an equitable distribution of workloads during both peak and off-peak times. The platform accommodates multichannel environments by allocating interactions to agents based on their skills and the demands of service needs, while also facilitating centralized oversight of schedules, absenteeism, training sessions, and internal activities. Consequently, this comprehensive approach not only maximizes efficiency but also enhances agent satisfaction and service quality within the contact center.
API Access
Has API
API Access
Has API
Integrations
Inagent
Inconcert
Inconnect
Infunnel
Inspeech
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Automatic Forecasting Systems
Country
United States
Website
autobox.com/cms/index.php/products/autobox
Vendor Details
Company Name
Inconcert
Founded
2001
Country
Spain
Website
www.inconcertcx.com/en/products/inteam
Product Features
Product Features
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning