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Description
C2 ITSM (integrated business service management solution) is a business process automation tool that automates and supports your business processes. It exceeds customer expectations. You can easily manage all types of requests and changes, assets, inventories as well as tasks and projects from one platform.
Description
Numerous repetitive high-volume ITSM tasks necessitate absolute precision, complicating matters for various teams. The lack of adequate service desk functionalities hampers effective modernization efforts. Additionally, delays in approvals and resolutions arise from dependencies between multiple teams. This results in agents and business users being unproductive, which ultimately leads to missed SLAs. Employees may require additional training, consuming anywhere from 10 to 40 hours annually. The pressures of remote work leave little opportunity for face-to-face meetings. There is also a deficiency in the ability to recognize patterns and foresee potential service disruptions. Infraon ITSM addresses these challenges by employing AI-driven software that enhances communication and collaboration through prebuilt automated workflows. By utilizing this software, you can establish a fully modernized workspace that enables swift resolutions, proactive monitoring, intelligent alerts, and more. Furthermore, it offers a unified dashboard to monitor and manage all service desk activities in real-time, along with collaborative tools that help synchronize IT users, business teams, and vendors effectively. This comprehensive approach not only improves efficiency but also fosters a more cohesive working environment for all involved.
API Access
Has API
API Access
Has API
Pricing Details
$44 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
C2 Innovations, a Sherweb company
Founded
2008
Country
Canada
Website
c2-itsm.com
Vendor Details
Company Name
Infraon
Founded
2021
Country
United States
Website
infraon.io/itsm-software.html
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
