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Description
CIK Telecom has created an innovative VoIP service tailored to meet the diverse requirements of your business. Our dependable and efficient phone solutions come at a reduced price compared to conventional PSTN services. As a top ISP in Canada with over 15 years of delivering high-quality Internet and VoIP solutions, CIK Telecom offers a comprehensive and personalized service for all your business demands. Say goodbye to the hassle of intricate cabling and network setup; simply plug your IP phone into the Internet, whether wired or wireless, and retain the same number wherever you go. There are no equipment purchases, installation fees, or maintenance costs involved. With unlimited calling across Canada, free internal communications, and competitive international rates, you can expand your business while keeping expenses low. Additionally, you can oversee your entire phone system through our user-friendly online portal, enhancing your operational efficiency and performance significantly. This streamlined approach empowers businesses to focus on growth without the burden of traditional telecom obstacles.
Description
Cool Telecom offers a cloud-based phone system tailored for businesses of all sizes, featuring a versatile interface that integrates CRM and Helpdesk functionalities to boost sales and enhance communication for support teams. Clients can quickly acquire phone numbers from over 50 countries, adjust their workforce according to seasonal demands, and benefit from comprehensive insights via real-time analytics. The platform is accessible on any device, allowing users to make and receive calls from virtually anywhere.
With the multifunction app from Cool Telecom, users can efficiently manage call routing based on IVR choices, agent expertise, time zones, and other criteria, all facilitated by a user-friendly dashboard. Additionally, the platform provides advanced, real-time analytics regarding agent and team performance, enabling monitoring through a live feed and allowing data cross-referencing with existing CRM systems for deeper insights and opportunities for enhancement. This functionality ensures that businesses not only remain connected but also continuously improve their customer service and operational efficiency.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$14.99 per user per month
Free Trial
Free Version
Pricing Details
€10 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CIK Telecom
Founded
2003
Country
Canada
Website
www.cikbusiness.com/phone
Vendor Details
Company Name
Cool Telecom
Founded
2021
Country
France
Website
www.cool-telecom.com
Product Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
Product Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing