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Description
CALLBROKER Report View is a server-based application that empowers communications administrators or managers to evaluate and understand their organization's call flow. Tailored to enhance the experience of Cisco Unified Communications users, this reporting tool imposes no restrictions on the number of IP phones or calls, ensuring that communications managers have critical resources to swiftly analyze and effectively make decisions regarding organizational communications. With a web-based interface, CALLBROKER Report View enables detailed oversight of both internal and external call traffic. Specifically designed for call centers, it delivers insights into agent performance and queue statistics, along with a comprehensive array of data that fulfills the needs of any customer relationship management system, including metrics on answered calls, abandoned calls, talk durations, waiting times, and average wait durations. Furthermore, it integrates seamlessly with Cisco CUCM through AXL or LDAP and provides features such as email alerts and the capability to export reports in PDF and Excel formats, thereby facilitating enhanced operational efficiency and decision-making processes. The versatility and depth of analysis provided by CALLBROKER Report View make it an invaluable asset for organizations looking to optimize their communication strategies.
Description
LDAP Plus AD Help Desk Professional Tool serves as a robust solution for managing Active Directory and LDAP, offering extensive features for administration and reporting. This versatile tool empowers users to effectively manage accounts, control permissions, and handle user account status, as well as oversee other directory systems within a network. It generates comprehensive reports for both LDAP and Active Directory, which are invaluable for ensuring compliance with regulations such as SOX and HIPAA, while also aiding in management oversight. Designed with user-friendliness in mind, it provides help desk staff and administrators with a unified interface, simplifying the administration process for both systems. The tool boasts an intuitive Windows-style interface that facilitates the generation of reports for AD and LDAP, which can be printed or exported in multiple formats, including Excel, CSV, and LDIF. Additionally, it includes a user-friendly wizard for scheduling reports, compatible with both Windows Scheduler and Linux Cron, making it even easier to automate report generation for ongoing oversight. This comprehensive approach not only enhances the efficiency of administrative tasks but also streamlines compliance monitoring for organizations.
API Access
Has API
API Access
Has API
Integrations
LDAP
Active Directory
Adobe Acrobat
Cisco Unified Communications Manager
Innvikta
Microsoft Excel
VMware ESXi
Integrations
LDAP
Active Directory
Adobe Acrobat
Cisco Unified Communications Manager
Innvikta
Microsoft Excel
VMware ESXi
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$795 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DAFQUEST
Founded
2012
Country
Spain
Website
www.dafquest.com/callbroker_report_view.html
Vendor Details
Company Name
LDAPSoft
Country
United States
Website
ldapsoft.com/ldapplusad.html
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Product Features
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
