Compare CallTrackingMetrics vs. Intermedia Contact Center

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

Efficiently direct calls to the appropriate team member while offering customers the ability to self-serve. Empower employees to work from home while allowing supervisors to monitor productivity via the cloud platform. Simplify management of all communication channels, including voice, chat, SMS, and email, to enhance customer interactions. Boost efficiency and improve customer satisfaction with the Contact Center integrated within Unite. Respond to customer inquiries in order to reduce wait times. Manage a higher volume of simultaneous requests, ensuring both customers and staff remain satisfied. Ensure customers reach the correct agents promptly, every time. Tailor call flows for optimal outcomes using Skills-Based Routing and additional features. Allow customers to engage with your services on their preferred platform. Intermedia Contact Center provides various options for voice calls, chat, and email queues. Expand your reach beyond just inbound communications with proactive outreach initiatives. Improve audience engagement through multi-channel outreach capabilities. Experience seamless access to advanced call management within Unite, allowing you to assist customers effectively and return to collaborating with colleagues swiftly. This holistic approach not only streamlines communication but also fosters a more connected work environment.