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Description
Using CaptionSync's integration with Kaltura MediaSpace makes the process of adding captions to your media straightforward and efficient. This tool enables seamless inclusion of closed captioning for videos and lectures hosted on Kaltura. By leveraging this integration, you can enhance your captioning workflow, thereby making your content more accessible to a wider audience. Closed captions go beyond being a legal requirement; they provide a significant opportunity for a diverse group of viewers to engage with your Kaltura materials. Regardless of whether you are a manager in Disability Resources, a teacher, or a student, having captions ensures that everyone, including those who are deaf or hard of hearing, can fully participate in the shared learning experience. With the ease of CaptionSync’s integration, you can promptly and effectively add captions to your Kaltura online media, broadening its accessibility and impact. This commitment to inclusivity not only enriches the content but also fosters a more equitable learning environment for all users.
Description
NexTalk’s Access Contact Center software exemplifies your organization's dedication to inclusivity and accessibility, facilitating immediate and confidential communication with deaf and hard-of-hearing clients while adhering to federal ADA standards. When one of the approximately 48 million individuals who are deaf or hard of hearing reaches out, our innovative software authenticates the call and swiftly directs it to an available agent. This process ensures a private and secure exchange without the involvement of a third party. Once verified, the TTY call promptly appears on the agent’s computer screen, enabling direct communication between your staff and the customer through chat. By addressing the need for private and secure interaction with all customers, you achieve ADA compliance, enhance customer satisfaction, and demonstrate your commitment to accessibility in your services. Ultimately, this solution not only fosters a more inclusive environment but also strengthens your brand's reputation.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Automatic Sync Technologies
Founded
2004
Country
United States
Website
www.automaticsync.com/captionsync-kaltura-mediaspace-integration/
Vendor Details
Company Name
NexTalk
Founded
2008
Country
United States
Website
www.nextalk.com/product/access-contact-center/
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics