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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Using CaptionSync's integration with Kaltura MediaSpace makes the process of adding captions to your media straightforward and efficient. This tool enables seamless inclusion of closed captioning for videos and lectures hosted on Kaltura. By leveraging this integration, you can enhance your captioning workflow, thereby making your content more accessible to a wider audience. Closed captions go beyond being a legal requirement; they provide a significant opportunity for a diverse group of viewers to engage with your Kaltura materials. Regardless of whether you are a manager in Disability Resources, a teacher, or a student, having captions ensures that everyone, including those who are deaf or hard of hearing, can fully participate in the shared learning experience. With the ease of CaptionSync’s integration, you can promptly and effectively add captions to your Kaltura online media, broadening its accessibility and impact. This commitment to inclusivity not only enriches the content but also fosters a more equitable learning environment for all users.

Description

NexTalk’s Access Contact Center software exemplifies your organization's dedication to inclusivity and accessibility, facilitating immediate and confidential communication with deaf and hard-of-hearing clients while adhering to federal ADA standards. When one of the approximately 48 million individuals who are deaf or hard of hearing reaches out, our innovative software authenticates the call and swiftly directs it to an available agent. This process ensures a private and secure exchange without the involvement of a third party. Once verified, the TTY call promptly appears on the agent’s computer screen, enabling direct communication between your staff and the customer through chat. By addressing the need for private and secure interaction with all customers, you achieve ADA compliance, enhance customer satisfaction, and demonstrate your commitment to accessibility in your services. Ultimately, this solution not only fosters a more inclusive environment but also strengthens your brand's reputation.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Automatic Sync Technologies

Founded

2004

Country

United States

Website

www.automaticsync.com/captionsync-kaltura-mediaspace-integration/

Vendor Details

Company Name

NexTalk

Founded

2008

Country

United States

Website

www.nextalk.com/product/access-contact-center/

Product Features

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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Alternatives

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