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ease
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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our software fosters connections among individuals since we hold the belief that collaboration yields superior results. The live chat feature enhances customer service by eliminating the hassle of managing multiple conversations concurrently. Tailored specifically for high-demand customer service environments, our chat software streamlines communication effectively. Additionally, we provide co-browsing capabilities to elevate customer support. This feature addresses the challenge of not being able to view a website visitor's screen, allowing agents to assist users through web-based screen sharing in real time. With co-browsing integrated into our live chat, comprehending and addressing customer needs becomes significantly simpler. Upon logging into the live chat, visitors are automatically prompted to initiate a conversation with you. To increase efficiency and ensure uniformity, agents can utilize pre-defined responses. Furthermore, the pause function enables agents to temporarily halt incoming chats, granting them control over their workflow. Visitors can quickly share their browser screens with contact center agents, allowing agents to understand the customer's context in under two seconds, thus ensuring a swift and effective resolution to their inquiries. By enhancing the interaction process, our software ultimately leads to improved customer satisfaction and loyalty.

Description

Engage with visitors to your website through your preferred chat platforms like Slack, HipChat, or Telegram, allowing you to streamline client interactions in a familiar environment. This innovative approach enables extensive customization options, ensuring that you can tailor the experience to fit your brand’s identity. Multiple team members can participate in conversations with clients, enhancing collaboration and responsiveness. LinkedChat seamlessly integrates with Slack, HipChat, and Telegram, making it incredibly straightforward to communicate with website visitors using your existing accounts. The service ensures that you only receive pertinent information, focusing on genuine inquiries and interactions from your audience. Whatever message you send through Slack, HipChat, or Telegram is instantly relayed to your visitors in real-time via the LinkedChat widget on your site. To ensure your brand stands out, we provide options to modify every detail of your chat widget, including colors, typography, and imagery, creating a unique user experience that aligns perfectly with your brand’s vision. By adopting this integrated communication solution, you can foster stronger relationships with clients while maintaining a cohesive brand presence.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Channel.me

Founded

2010

Country

Netherlands

Website

channel.me/

Vendor Details

Company Name

LinkedChat

Founded

2015

Country

Malaysia

Website

linked.chat

Product Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Product Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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