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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Online exam software that doesn't compromise: Exams are challenging, but your eAssessment software shouldn’t be either! Our intuitive yet powerful online exam platform allows you to focus on what really matters: helping test takers achieve success.

Description

Our software empowers contact center operations personnel to independently modify Call Taker skills configurations, eliminating the need for assistance from other support teams that typically handle these adjustments. It includes features for real-time management, monitoring, and tracking of Call Taker availability. This system equips contact center operations with tools to respond effectively to sudden fluctuations in call volume and varying arrival patterns. Additionally, it supports the scheduling of recurring projects and initiatives in advance. The software also allows for temporary management of Call Taker "On-Phone" availability schedules, enabling operations to make immediate adjustments to skills configurations without requiring IT intervention. Furthermore, it automatically reverts any temporary changes made to the Call Taker skills configurations, ensuring that stability is maintained after adjustments are no longer necessary. This comprehensive approach enhances operational efficiency and responsiveness in a dynamic call center environment.

API Access

Has API

API Access

Has API

Screenshots View All

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Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cirrus Assessment

Founded

2013

Country

Netherlands

Website

cirrusassessment.com

Vendor Details

Company Name

OpsTel Services

Founded

2010

Country

United States

Website

opstel.com

Product Features

Assessment

Certification Management
Individualized Assessments
Multi-User Collaboration
Proctoring
Scoring
Skill Testing
Surveys
Test / Quiz Creation

Exam

Assessments
Automatic Grading
Certification
Online Tests
Paper Tests
Question Bank
Question Branching
Question Randomizing
Quizzes
Results Reporting
Scheduling
Surveys
Time Limits
User Management
Weighted Questions

Product Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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