Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Experience the advantages of Cisco now available in an as-a-service model. Enhance your operational speed, flexibility, and scalability through on-demand solutions that seamlessly adjust to suit your organizational requirements. Cisco Plus provides a comprehensive suite of cross-portfolio technologies designed to tackle your most pressing challenges while delivering quicker returns on investment. Initially focusing on hybrid cloud technologies, the offerings will soon diversify into a wider range of services developed alongside our partner ecosystem. The shift towards as-a-service frameworks accelerates the transition from traditional infrastructure management to achieving tangible business results. Cisco Plus simplifies the process for customers to obtain and oversee Cisco solutions effectively. Among its offerings are data center networking, bare metal computing, Edge computing, virtualization services, and VDI, ensuring a robust foundation for your IT needs. This innovative approach not only streamlines operations but also empowers businesses to thrive in a rapidly evolving technological landscape.
Description
Cisco Partners automates customer success management
Coming Summer 2021 -- Netformx SuccessXpert, a Cisco Partner-ready Customer Success Management Platform that allows Customer Success and Customer Experience Teams to continuously manage their Customer Experiences (CX) to:
Calculate the customer success scores automatically
Customers can simplify and scale their interactions according to their customized playbooks.
Send customized Notifications and Alerts
Follow these steps to ensure that Lifecycle Incentive rewards can be earned and paid
Assure that the customer's business goals are achieved
Follow the Cisco CX Advanced Specialization automation tools requirements
Automated Cisco data feeds available, eliminating the need for manual uploads
SuccessXpert was created for Cisco Partners in conjunction with Cisco Partners. It is built with Netformx' proven track records of enabling Cisco Partners with industry-leading data collection, correlation, analysis, and insights.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.cisco.com/c/en/us/products/plus-as-a-service.html
Vendor Details
Company Name
Netformx
Founded
1994
Country
United States
Website
www.netformx.com/products/successxpert/
Product Features
Virtual Desktop (VDI)
Desktop-as-a-Service
Load Balancing
Multi-Device Support
Multi-Factor Authentication
Permissions / Access Controls
Self Service Portal
Third Party Integration
Virtualization
Archiving & Retention
Capacity Monitoring
Data Mobility
Desktop Virtualization
Disaster Recovery
Namespace Management
Performance Management
Version Control
Virtual Machine Monitoring
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis