Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Cisco Unified Border Element (CUBE) serves as a robust Session Border Controller (SBC) designed for enterprises, enabling secure, scalable, and adaptable voice and video communications between corporate networks and provider SIP trunks. It encapsulates four essential roles: session management, security enforcement, protocol interworking, and boundary definition. CUBE effectively facilitates signaling compatibility between SIP and H.323 protocols and manages media interworking, which includes DTMF, fax, modem support, and codec transcoding, while also executing address and port translations to ensure privacy and conceal network topology. Additionally, it offers features such as billing and call detail record (CDR) normalization, quality-of-service (QoS) optimization, bandwidth management, as well as media services that include forking and proxying capabilities. Moreover, CUBE can be implemented either on Cisco routers or as a virtual solution on Cisco UCS servers, accommodating centralized, distributed, or hybrid deployment strategies, which makes it versatile for various organizational needs. This adaptability allows businesses to tailor their communication infrastructure to meet evolving demands effectively.
Description
SmartSIP® is a software solution designed for on-premise use that offers DTMF suppression and masking, allowing contact centers to securely collect sensitive cardholder information during live calls. Customers can input their confidential data using their touch-tone phone while remaining connected to a contact center representative. Through DTMF suppression and masking, the tones generated by the customer are substituted with flat tones that cannot be reverted to their original forms. The agent's interface displays a masked version of the customer's input. By effectively removing the need for verbal communication of sensitive details, SmartSIP ensures that full call recordings and comprehensive screen captures are maintained. Acting as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, SmartSIP processes the DTMF data without interfering with the audio connection. This innovative tool is specifically designed for VoIP telephony within contact centers, making it an essential asset for maintaining data security during customer interactions. Moreover, its implementation can significantly enhance compliance with various regulatory standards related to data protection.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Avaya Experience Platform
Cisco CX Cloud
Cisco UCS Manager
Cisco Unified Communications Manager
Microsoft Azure
Integrations
Amazon Web Services (AWS)
Avaya Experience Platform
Cisco CX Cloud
Cisco UCS Manager
Cisco Unified Communications Manager
Microsoft Azure
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.cisco.com/c/en/us/products/unified-communications/unified-border-element/index.html
Vendor Details
Company Name
IntraNext Systems
Country
United States
Website
intranext.com/solutions/smartsip
Product Features
Product Features
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration