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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

CivicPlus Process Automation and Digital Services provides everything you need to offer citizens convenient, easy-to-access ways to do business with their local government at a price that fits your budget. Our low-code tool makes it easier than ever to automate online services. Stop fumbling around with paper. Connect your critical software systems instead to automate and simplify your daily processes. Citizens can access services online, pay their bills, submit applications and licenses, and much more. Online services for your citizens and staff will make business easier. We know how difficult it can be for local governments to move into the digital world. Clients average 20% increase in revenue. We have over 150 pre-built templates that are ready to customize and deploy immediately. Get your most common citizen requests and staff requests online quickly.

Description

Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS. Citizen Engagement Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service. The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time. CCaaS Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs. This application helps customers increase their First Contact Resolution (FCR).

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

CivicPlus Municipal Websites

Integrations

CivicPlus Municipal Websites

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CivicPlus

Founded

2001

Country

United States

Website

www.civicplus.com/government-process-automation/

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

verint.com

Product Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Product Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Alternatives

Alternatives

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