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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Every tool utilized within a contact center offers a unique insight into the operational health, each insight prompting a specific action to be taken. ClearView stands as the unified source of truth for these varied insights, enabling you to dedicate less time to report generation and more time to achieving tangible results. Just like when you're multitasking by driving, conversing on the phone, and enjoying a breakfast burrito—it's easy to lose focus and veer off course; the real-time alerts from "rumble strips" help you make necessary adjustments. In a similar fashion, ClearView acts as a virtual rumble strip for employees, notifying them of unproductive habits to maintain team focus. Historically, reports were exclusively directed toward management and then slowly filtered down to agents, often treated as an afterthought. In contrast, today’s call center agents not only have the capability to read reports but also thrive on constant updates. With ClearView, agents remain consistently informed about their performance, allowing you to concentrate on the most critical aspects of your operation. This shift ensures that teams are more engaged and proactive in their roles, ultimately driving better outcomes.

Description

Envision your franchisees as integral contributors to the shared advancement of your network. This vision can become a reality with ClearView by Resurg, which offers an operational performance dashboard that allows you to assess the overall performance of your network while also enabling detailed analysis at both the regional and individual franchisee levels. ClearView is not only a flexible solution but also a mobile-friendly option that provides franchisees with data access anytime and anywhere, restricted only to what they are permitted to view. This collaborative approach fosters a unified network aimed at enhancing performance and improving operational efficiencies. With the ability to use ClearView on mobile devices, you can effortlessly retrieve real-time data with just a touch, regardless of your location. Additionally, this tool empowers your Business Development Managers (BDMs) to enter stores equipped with immediate performance insights, significantly saving time and adding value to your franchise network. The benefits of ClearView extend beyond these features, promoting a culture of informed decision-making throughout your entire franchise system.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

RMS Cloud

Integrations

RMS Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ClearView

Founded

2012

Country

United States

Website

clearviewlive.com/dashboards/

Vendor Details

Company Name

Resurg

Founded

2005

Country

Australia

Website

resurg.com.au

Product Features

Sales Performance Management

Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

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