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Description
ConfigBox serves as a versatile product configurator compatible with Joomla, WordPress, and Magento, featuring built-in order management that streamlines the entire order workflow from product customization to quotation requests, order placement, and shipping. By obtaining a ConfigBox license, users gain access to a comprehensive eCommerce solution without the need for supplementary software. Additionally, there are optional packages available for connecting to third-party systems, along with open APIs that facilitate the creation of adapters for various ERP or CRM platforms. ConfigBox simplifies the presentation of intricate products and services in a clear and professional manner, ensuring compatibility and automatically generating intelligent pricing. This solution fully integrates with Joomla and Magento, with plans to expand to a wider array of content management and eCommerce platforms. Furthermore, data entry for products is optimized through user-friendly interfaces designed for intuitive use, making the entire process more efficient and accessible. As a result, businesses can enhance their operational capabilities and customer satisfaction with this powerful configurator.
Description
We are thrilled to share that RSTickets!Pro, our ticketing system for HelpDesk, has received an update to ensure compatibility with the upcoming Joomla! 4 version. While a stable version has yet to be launched, we are committed to maintaining our compatibility with Joomla! 4 by enhancing our RSTickets!Pro component. A number of improvements have been made to RSTickets!Pro, including refining the source code and making updates for a more uniform appearance that benefits users of both Joomla! 3 and Joomla! 4. Additionally, all RSDirectory! configuration settings have been consolidated within the Configuration tab, organized by their relevance for easier access. Our system guarantees a secure and private environment for customers, allowing them to create and respond to tickets directly through email. Furthermore, multiple email notifications are sent to both customers and staff, ensuring everyone stays informed throughout the ticketing process. This update reflects our commitment to providing a robust support system for our users.
API Access
Has API
API Access
Has API
Integrations
Joomla!
Magento
WordPress
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Rovexo
Founded
2007
Country
Latvia
Website
www.configbox.at/en/
Vendor Details
Company Name
RSJoomla!
Country
United States
Website
www.rsjoomla.com/joomla-extensions/joomla-help-desk.html
Product Features
Product Configurator
2D Drawing
3D Modeling
Analysis & Constraints
Custom Pricing Options
Inventory Management
Recommendation Engine
eCommerce
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management