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Description
Copilot Data is a productivity-enhancing tool powered by artificial intelligence that seamlessly integrates with Microsoft 365 applications including Word, Excel, PowerPoint, Outlook, and Teams. This innovative tool boosts user efficiency by offering smart support for tasks such as document generation, data interpretation, presentation crafting, email organization, and meeting planning. Utilizing advanced language models, Copilot Data simplifies and automates various workflows while maintaining high standards of security and compliance for enterprises, ultimately aiding businesses in achieving greater operational efficiency. Additionally, its features are designed to adapt to the specific needs of users, making it an invaluable asset for any organization looking to improve productivity.
Description
Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Microsoft 365
Microsoft Teams
BitLocker
Cherwell HR Service Management
Freshservice
Genesys Cloud CX
Google Workspace
Ivanti Application Control
Jira Service Management
LumApps
Integrations
Microsoft 365
Microsoft Teams
BitLocker
Cherwell HR Service Management
Freshservice
Genesys Cloud CX
Google Workspace
Ivanti Application Control
Jira Service Management
LumApps
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Copilot Data Almund
Founded
2024
Country
United Kingdom
Website
copilotdata.io
Vendor Details
Company Name
Espressive
Founded
2017
Country
United States
Website
www.espressive.com/platform/products/agent-co-pilot