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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Copilot Data is a productivity-enhancing tool powered by artificial intelligence that seamlessly integrates with Microsoft 365 applications including Word, Excel, PowerPoint, Outlook, and Teams. This innovative tool boosts user efficiency by offering smart support for tasks such as document generation, data interpretation, presentation crafting, email organization, and meeting planning. Utilizing advanced language models, Copilot Data simplifies and automates various workflows while maintaining high standards of security and compliance for enterprises, ultimately aiding businesses in achieving greater operational efficiency. Additionally, its features are designed to adapt to the specific needs of users, making it an invaluable asset for any organization looking to improve productivity.

Description

Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.

API Access

Has API

API Access

Has API

Screenshots View All

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Integrations

Microsoft 365
Microsoft Teams
BitLocker
Cherwell HR Service Management
Freshservice
Genesys Cloud CX
Google Workspace
Ivanti Application Control
Jira Service Management
LumApps
Microsoft Excel
Microsoft PowerPoint
Microsoft SharePoint
Microsoft Word
PagerDuty
SAP Cloud Platform
ServiceNow
Trello
Twilio
Zendesk

Integrations

Microsoft 365
Microsoft Teams
BitLocker
Cherwell HR Service Management
Freshservice
Genesys Cloud CX
Google Workspace
Ivanti Application Control
Jira Service Management
LumApps
Microsoft Excel
Microsoft PowerPoint
Microsoft SharePoint
Microsoft Word
PagerDuty
SAP Cloud Platform
ServiceNow
Trello
Twilio
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Copilot Data Almund

Founded

2024

Country

United Kingdom

Website

copilotdata.io

Vendor Details

Company Name

Espressive

Founded

2017

Country

United States

Website

www.espressive.com/platform/products/agent-co-pilot

Product Features

Alternatives

Alternatives