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Description
To create an insight-first culture that rewards data-driven decisions, you need to get relevant, actionable and human-friendly information across multiple media and personas. Use the power of machine learning, machine learning, search index, natural language generation, and automation to get immediate, actionable insights. You can easily find insights through voice and text chat, search and email, document, portal and email. Continuously updated data from technology, retail, and CPG helps you find actionable opportunities. Self-learning knowledge base improves insights generation, recommendation, publishing. Pre-trained machine-learning models that are industry-specific. Automated narrative generation service to publish precise, contextual insights.
Description
Enhance self-service utilization for both customers and employees while improving agent efficiency through the application of contextual knowledge powered by machine learning. By integrating with the Service Portal, users can access a wealth of knowledge, enabling them to search, browse, and read articles conveniently from their desktops or mobile devices. Additionally, leveraging insights into knowledge demand can enhance self-service capabilities and expedite case resolutions by automatically detecting and illustrating knowledge deficiencies, subsequently assigning these gaps to authors for prompt resolution. Furthermore, fostering in-context knowledge generation allows agents and employees to create relevant knowledge articles during their ongoing work processes, such as managing cases or incidents. This approach not only increases the relevance of knowledge but also utilizes machine learning to systematically identify and visualize knowledge gaps for effective assignment. Ultimately, this comprehensive strategy aims to streamline information access and improve overall service efficiency.
API Access
Has API
API Access
Has API
Integrations
Aisera
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
COURSE5 INTELLIGENCE LIMITED
Founded
2000
Country
India
Website
www.course5i.com/course5-discovery/
Vendor Details
Company Name
ServiceNow
Founded
2004
Country
United States
Website
www.servicenow.com/products/knowledge-management.html
Product Features
Insight Engines
AI / Machine Learning
Augmented Analytics
Data Aggregation
Data Classification
Data Extraction
Data Source Connectors
Full Text Search
Intent Recognition
Multiple Data Sources
Search / Filter
Sentiment Analysis
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal