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Description
Each year, our platform sees one billion interactions with guests, and it is the responsibility of the Crave data team to transform this extensive data into practical insights for our clients. Data not only fuels our innovation efforts but also offers essential insights that help us comprehend guest preferences, enabling us to provide personalized service. To explore how our data capabilities can optimize your strategies for data and guest services, connect with team Crave. Our platform is designed to effectively meet the requirements of both large hotel chains and single properties, with the majority of its functionalities hosted on AWS. Developed specifically for the hospitality sector, the Crave platform is a proprietary system that has evolved over the years to enhance digital services offered to guests. Additionally, the platform boasts advanced security measures and adheres to stringent data regulations, including GDPR and various regional data laws, ensuring that client information remains safe and compliant. By choosing Crave, clients can leverage our expertise to improve their operational efficiency and guest satisfaction.
Description
eRoom Suite is an all-encompassing communication platform aimed at improving guest satisfaction while boosting hotel revenue. With more than 16 easy-to-integrate tools, it customizes every phase of the guest experience to align with personal preferences. Notable components include eRoom CRM, which offers personalized service options, eRoom PMS for streamlining hotel operations, eRoom ERP for financial and administrative management, and eRoom BI for in-depth data analysis. Additional features such as eRoom Cast, eRoom Hotspot, and eRoom Signage enhance the overall guest engagement. By gathering valuable insights from guests, eRoom Suite empowers hotels to implement more efficient marketing strategies, resulting in a potential increase of over 30% in upselling and cross-selling opportunities. Clients have noted an increase of up to 8% in asset profitability, alongside considerable time savings in back-office operations. The suite’s seamless integration features and intuitive design position it as an adaptable solution that meets the diverse needs of hotels in today’s competitive market. Overall, eRoom Suite not only streamlines operations but also enriches the overall guest experience.
API Access
Has API
API Access
Has API
Integrations
Adyen
Agilysys InfoGenesis
Deliverect
OpenTable
Oracle MICROS POS
Quore
SONIFI
Silverware
Virdee
Integrations
Adyen
Agilysys InfoGenesis
Deliverect
OpenTable
Oracle MICROS POS
Quore
SONIFI
Silverware
Virdee
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Crave Interactive
Founded
2009
Country
United Kingdom
Website
craveinteractive.com
Vendor Details
Company Name
eRoom Suite
Founded
1991
Country
Spain
Website
www.eroomsuite.com
