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Description
Crow Canyon’s Office 365 & SharePoint Service Desk offers a streamlined mechanism for handling requests from customers, clients, members, or partners. Clients enjoy rapid responses, while systematic tracking guarantees dependable follow-ups. Equip your agents and support personnel with a tool that adeptly captures, monitors, and oversees customer service inquiries. Agents have the capability to assign, manage, route, and resolve support cases across various channels, including phone, email, mobile devices, and the web. By automating case-tracking and email notifications, you can make sure that all parties are informed and that customers receive exceptional service. This comprehensive application not only enhances communication but also improves overall efficiency in managing support requests, ultimately leading to greater customer satisfaction.
Description
CrowsNest provides robust data protection through its innovative real-time data insight platform, specifically designed to safeguard against data exfiltration. As a pioneering solution in the realm of real-time data security analytics, it offers instantaneous visibility into the flow, utilization, and modifications of your organization's data, ensuring its safety from theft and misuse. By monitoring incoming data, data actively traversing the network, and data exiting the environment, CrowsNest continuously tracks data activities. Any irregularities prompt alerts that are sent to the CrowsNest console or your existing SIEM solution. Security personnel gain a comprehensive "chain of custody" report, detailing the specific individuals involved, as well as the time, location, and methods of content access, alteration, or distribution. Serving as an enhancement to your current security infrastructure, CrowsNest allows for effective data protection without necessitating additional security personnel. Employing advanced data payload inspection and proactive machine learning techniques, CrowsNest adeptly identifies, examines, and monitors files as they traverse the network, ensuring that data security is both efficient and comprehensive. With its focus on real-time analytics, CrowsNest not only fortifies your data defenses but also streamlines the security management process.
API Access
Has API
API Access
Has API
Integrations
Legitbooster
Microsoft 365
Microsoft SharePoint
Microsoft Teams
MoreThanPanel
Integrations
Legitbooster
Microsoft 365
Microsoft SharePoint
Microsoft Teams
MoreThanPanel
Pricing Details
$2995 one-time payment
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Crow Canyon Software
Founded
1999
Country
United States
Website
www.crowcanyon.com/sharepoint-applications/customer-support-software/
Vendor Details
Company Name
Flying Cloud
Founded
2014
Country
United States
Website
www.flyingcloudtech.com/products/crowsnest/
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Data Governance
Access Control
Data Discovery
Data Mapping
Data Profiling
Deletion Management
Email Management
Policy Management
Process Management
Roles Management
Storage Management
