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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Reporting and Management for Microsoft 365. Azure Active Directory, SharePoint Online and Exchange Online. Multi-Tenant Reporting and Management in single pane of glass! Single view vs multiple portal windows.Single view vs multiple portal windows. Azure Account Provisioning and Deprovisioning - Easily create and delete users with time saving options. Import new Azure Users from CSV with the ability to include most common attributes with specific rules to define password complexity requirements. Plus set multiple Group Memberships. Restore Soft-Deleted Users - includes 'AutoReconcileProxyConflicts' Create Azure User with Required Attributes. Terminate (Disable) or Delete selected User Account(s). Azure User and Group Reporting - Customizable User reporting to show exactly what you need! Azure User Management - Customizable User Management! Azure Group Membership Management - Easily add and remove members in a Group Azure Secure Permissions Delegation - Remove native change permissions for your helpdesk! Exchange Online Reporting - Easily document your Online Exchange Mailboxes. SharePoint Online Reporting - Easily document your Online SharePoint Sites. Multiple security options available.

Description

Transform user engagement with exceptional experiences through our multi-touch applications, augmented reality, and virtual reality technologies that prioritize intuitive interaction. A workforce that feels valued contributes significantly to business achievements. Provide essential support to your team with SharePoint Helpdesk, a no-cost internal ticketing system integrated within Microsoft Teams for Office 365, along with SharePoint Online Helpdesk solutions from Ignatiuz. This platform is crafted to enhance communication between employees and helpdesk personnel. Not only can staff members create support tickets, but they also have the ability to monitor the progress of all their requests from a centralized location. Administrators benefit from straightforward reporting tools that offer valuable insights into agent performance, aiding in effective decision-making. Moreover, SharePoint automates notifications to relevant users throughout the stages of ticket creation, resolution, and response management, fostering synchronization and collaboration across different teams for heightened productivity. By streamlining these processes, organizations can ensure that employees receive timely support, ultimately leading to improved morale and operational efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Azure
Microsoft Entra ID
Microsoft Exchange
Microsoft SharePoint
Wufoo

Integrations

Microsoft Azure
Microsoft Entra ID
Microsoft Exchange
Microsoft SharePoint
Wufoo

Pricing Details

$500 per year
Free Trial
Free Version

Pricing Details

$1,499 per year
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Visual Click Software

Founded

1999

Country

United States

Website

www.visualclick.com

Vendor Details

Company Name

Ignatiuz Software

Founded

2014

Country

United States

Website

www.ignatiuz.com/products/help-desk-app/

Product Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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