Average Ratings 27 Ratings
Average Ratings 0 Ratings
Description
Dialfire is a powerful, cloud-native platform for inbound and outbound phone campaigns of any size. With Dialfire, users benefit from up to three times more conversations thanks to a state-of-the-art predictive dialer which blends incoming calls, even across different projects, and includes a precise answering machine detection technology.
Dialfire emphasizes transparency and gives you full control over your campaigns. Automated workflows ensure efficiency, while real-time, personalisable statistics and reports provide valuable insights into campaign performance and employee productivity. Users can choose proven and pre-built templates and get started within minutes or customize campaigns, reports and statistics to meet their concrete needs or client specifications. Dialfire integrates natively with several CRMs and offers API interfaces to connect seamlessly with any type of external system. Global, redundant servers build a solid infrastructure and a wide range of carriers guarantee excellent voice quality.
Make calls directly from your browser, without software installation. Dialfire supports in English, French, German, Spanish and Portuguese - by phone, email chat or online.
Description
The Reporting Engine offers software designed for call center reporting, granting you straightforward access to essential data needed for tracking key metrics and gaining insights for enhancing operations. At the core of any successful call center lies the capacity to assess and evaluate business performance. This is precisely why The Reporting Engine ensures that you can easily retrieve the necessary information to oversee vital statistics and foster operational advancements for continuous improvement. By streamlining access to this critical data, organizations can make informed decisions that lead to better service delivery and efficiency.
API Access
Has API
API Access
Has API
Integrations
Axis LMS
Bigin by Zoho CRM
Firmao CRM
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Nekton.ai
Pipedrive
Salesforce
Integrations
Axis LMS
Bigin by Zoho CRM
Firmao CRM
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Nekton.ai
Pipedrive
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$150.00/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
cloud IT Services
Founded
2010
Country
Germany
Website
www.dialfire.com
Vendor Details
Company Name
eMetrix Systems
Founded
2012
Country
United States
Website
www.thereportingengine.com
Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Reporting
Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports
