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Average Ratings 0 Ratings

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ease
features
design
support

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Description

When a user attempts to visit a website on the Internet, their browser initiates a connection to that site directly or through specified proxy settings. This interaction is processed by Squid, which authenticates the requests and forwards them to a Web Safety ICAP filter, either locally or remotely hosted. Both the requests and responses are scrutinized to determine access based on established policy rules, while relevant information is logged in a database. Web Safety serves as an ICAP web filter that seamlessly integrates with the Squid proxy, enabling it to conduct URL filtering and in-depth content analysis of encrypted HTTPS traffic. This capability allows for effective blocking of explicit encrypted content, as the system performs thorough inspections of web pages, preventing access to any material that contains adult language or leads to dubious sites. Additionally, popular general-purpose websites such as Google Search, Google Images, Bing, and YouTube are also monitored, ensuring that any inappropriate content is filtered out. By implementing these measures, the system enhances online safety for users across the board.

Description

Efficient oversight is crucial for a call center's success; however, traditional manual monitoring can be both tedious and ineffective. Furthermore, many call analytics solutions require significant financial resources and specialized technical expertise. In response to these challenges, ICAP® (Integrated Call Analytics Platform) delivers an AI-driven call monitoring solution that is notably more cost-effective than its rivals. Collaborating with CallMiner, we have developed a speech analytics platform that not only automates the monitoring process but also provides impartial evaluations for every call, enabling businesses to identify key calls that warrant attention while substantially minimizing the reliance on in-house monitoring. With its groundbreaking features, ICAP enhances your call center operations by boosting efficiency and lowering expenses, making advanced technology accessible for organizations of all sizes. Moreover, when paired with our call monitoring KPO, ICAP® alleviates the necessity for an internal team, automatically supplying performance metrics to managers, supervisors, and agents, ultimately streamlining overall operations and improving decision-making processes.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
CallMiner Eureka
Cogent
Microsoft Azure
Microsoft Hyper-V
Time Machine
VMware vSphere

Integrations

Amazon Web Services (AWS)
CallMiner Eureka
Cogent
Microsoft Azure
Microsoft Hyper-V
Time Machine
VMware vSphere

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Diladele

Country

Netherlands

Website

www.diladele.com/features.html

Vendor Details

Company Name

Provana

Country

United States

Website

www.provana.com/call-center-speech-analytics

Product Features

Web Content Filtering

Antivirus
Automated Blacklist
Browser-based Management Portal
Category / Keyword Filters
LDAP Integration
Multi-Language Filtering
Reporting / Analytics
Roles / Permissions
SSL Inspection
Time-based Controls
VPN Blocking
White Label
Whitelisting

Product Features

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

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