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Description
Oversee every aspect of your business, from marketing strategies to accounting, with software that is ready for immediate use without the need for training. This solution is efficient, optimized for use across multiple stations, mobile devices, and for various users simultaneously. Developed as open-source software and hosted in France, it is customizable and extensible, ensuring that you maintain control over your data. Additionally, you have the option to switch to self-hosting whenever you choose. The code's transparency allows for the discovery and integration of numerous optimizations, resulting in reduced consumption of memory, disk space, and electricity compared to other solutions with similar features, although the environmental impact is still under assessment. The process of manufacturing is also made more efficient through the reuse and sharing of developed components, enabling full telecommuting and mobile functionality that works even on older smartphones. With just a single click, you can install the open-source suite Dolibarr ERP and CRM in the cloud, ready for use with no limitations—offering a 15-day free trial without requiring credit card information and granting complete access to the database and program files. Furthermore, we can offer free online instances to help you get started. This approach facilitates a seamless transition into managing your business effectively.
Description
Hay.chat is a source-available AI customer service platform built on the Model Context Protocol. It handles the repetitive stuff (order status, refund requests, address changes) on its own, and routes complex or VIP queries straight to your support team.
You write playbooks in plain language to control what gets resolved automatically and what gets escalated.
The architecture splits LLM reasoning from action execution.
When the AI decides a refund should be processed or a record updated, a separate validation layer checks the decision before anything gets touched. Destructive operations go through two-stage confidence scoring.
Connects to the tools e-commerce and SaaS teams already run: Shopify, WooCommerce, Zendesk, HubSpot, Stripe, and others. No visual flow builders.
Full source code available for audit under the Hay Community Licence v1.0 (source-available, not OSI-approved open source).
EU-hosted on DigitalOcean, Ireland and Amsterdam regions. Self-hosted deployment is an option.
AI resolutions bundled into flat monthly tiers, not billed per resolution. Covers WhatsApp, Instagram, web chat, and email. Multilingual.
From €50/month. 30-day free trial, no credit card required.
API Access
Has API
API Access
Has API
Integrations
Dolibarr
HubSpot CRM
Magento
Shopify
Stripe
WhatsApp
WooCommerce
Zendesk
Integrations
Dolibarr
HubSpot CRM
Magento
Shopify
Stripe
WhatsApp
WooCommerce
Zendesk
Pricing Details
€12 per month
Free Trial
Free Version
Pricing Details
€50/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DoliCloud
Country
France
Website
www.dolicloud.com
Vendor Details
Company Name
Hay.chat
Founded
2025
Country
Portugal
Website
hay.chat
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
ERP
Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
