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features
design
support

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Write a Review

Description

Your customers expect a seamless experience. Our network intelligence and predictive fraud score scoring can help you create seamless user experiences. Emailage by LexisNexis®, is a powerful fraud risk scoring tool that uses email intelligence. Customers expect flexibility in how they can interact with you via multiple channels. They expect you to be able to identify them and give them quick, easy access to your system, regardless of whether they are using a smartphone or tablet, laptop, or another device. They also want to be sure that their personal information and account passwords are secure so that fraudsters can't take over their accounts. This is a difficult task. Your ability to assess the risk of digital elements is crucial with the increase in digital channels for consumers. This is especially true if you, or your organization, collects minimal personal information to speed up customer onboarding and reduce data exposure risk.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Amazon Web Services (AWS)
Effectiv
Fraud.net
Genesys Cloud CX
GigaSECURE
Gigamon
Infodesk
InteractionSync
Verizon Cloud

Integrations

Amazon Connect
Amazon Web Services (AWS)
Effectiv
Fraud.net
Genesys Cloud CX
GigaSECURE
Gigamon
Infodesk
InteractionSync
Verizon Cloud

Pricing Details

$499 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

LexisNexis

Founded

1970

Country

United States

Website

risk.lexisnexis.com/products/lexisnexis-emailage

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Product Features

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

Alternatives

Alternatives

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