Average Ratings 2 Ratings

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ease
features
design
support

Average Ratings 0 Ratings

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ease
features
design
support

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Description

Emailgistics is a Microsoft Office 365 team inbox management solution. The powerful workflow and analytics features increase team productivity and help with decision making. Emailgistics allows you to continue working in Outlook and ensures that your email never leaves Office 365. Agents can focus on their tasks by routing emails efficiently. Instead of manually assigning emails, redirect your energy to actually answering them. Tracking will ensure that your team responds to customers promptly and accurately. Automated message assignment will route hundreds of emails to the correct team members in just seconds. Outlook allows you to create individual agent folders. This will ensure that your team never loses or duplicates an email. Avoid emails falling through the cracks. Notify your team before emails become unprofessional.

Description

SupportBee's ticketing system is designed to help teams effectively manage, prioritize, and collaborate on customer support inquiries. Functioning similarly to an email platform, SupportBee's shared inbox keeps your interactions with customers seamless and discreet, preserving the personal nature of email communication. In contrast to a conventional email inbox, our system provides a smooth collaborative experience by allowing the assignment of tickets to specific agents and teams, ensuring accountability and preventing any issues from being overlooked. Additionally, our integrated knowledge base tool, KBee, empowers customers to find solutions independently, reducing the need for direct support requests. This feature is perfectly aligned with our Shared Inbox, allowing your team to quickly reference and share links to pertinent support articles while engaging with customers. Furthermore, this setup enhances the overall efficiency of customer service operations, ultimately leading to higher satisfaction rates.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Aritic PinPoint
Asana
CA Flowdock
ClickUp
Customer.io
Desktop.com
FormCrafts
GitHub
Insightly
Integry
Jira Work Management
Microsoft Outlook
Pipedrive
Quickwork
Revamp CRM
Slack
Stackreaction
Teamwork.com
Wufoo
Zoho CRM

Integrations

Aritic PinPoint
Asana
CA Flowdock
ClickUp
Customer.io
Desktop.com
FormCrafts
GitHub
Insightly
Integry
Jira Work Management
Microsoft Outlook
Pipedrive
Quickwork
Revamp CRM
Slack
Stackreaction
Teamwork.com
Wufoo
Zoho CRM

Pricing Details

$10 per user per month
Free Trial
Free Version

Pricing Details

$49 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Emailgistics

Founded

2019

Country

Canada

Website

emailgistics.com

Vendor Details

Company Name

SupportBee

Founded

2011

Country

United States

Website

supportbee.com

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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Alternatives

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