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Description
The hotel industry is one the most competitive and fastest-growing sectors. It is becoming more difficult to build loyal relationships with guests and attract new guests as guests become more digitally-savvy and price-conscious. This is where hotel CRM software can help. This software can help you improve your sales, marketing, and customer service and increase customer satisfaction. The CRM can be used to unify all inquiries from all channels, including booking engines, travel websites and web forms on your site. It creates a complete guest profile, stores all communications and visits, and keeps a record of them. It streamlines your marketing campaigns with the ability to create targeted, data-driven outreach and promotional emails for both your business and your private guests. It also provides transparency in your financial transactions and automates the generation and payment of invoices and quotes.
Description
Transform your costly, repetitive hotel operations into an efficient digital guest experience in under five minutes! With Hotelbird, you can sustainably and economically digitize your routine check-in and check-out processes. Seamlessly integrated into your existing technology infrastructure, both you and your guests will enjoy a contemporary hotel experience, allowing for room access with a single click through a smartphone. Experience automated digital check-ins that include identity verification and a guest directory at no cost. This offer is available now in the complimentary package from Hotelbird, accessible to every hotel. Numerous international hotel chains, along with independent hotels, are already reaping the benefits of the Hotelbird platform. Thanks to its adaptable application options, any hotel can embark on its digitization journey. Additionally, our specialists will provide a no-obligation, approximately 30-minute walkthrough of our platform to explore the potential advantages tailored for your hotel. This is an opportunity for hotels to embrace innovation and enhance guest satisfaction.
API Access
Has API
API Access
Has API
Integrations
4SUITES
Adyen
Alipay
Google
Infor CRM
Mailchimp
Mews
Microsoft Outlook
Oracle Hospitality Reporting and Analytics
PayPal
Integrations
4SUITES
Adyen
Alipay
Google
Infor CRM
Mailchimp
Mews
Microsoft Outlook
Oracle Hospitality Reporting and Analytics
PayPal
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€2.49 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
EspoCRM
Founded
2014
Country
Ukraine
Website
www.espocrm.com
Vendor Details
Company Name
Hotelbird
Founded
2015
Country
Germany
Website
hotelbird.com/en/
Product Features
Appointment Scheduling
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Loyalty
CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Ticketing
Barcode / Ticket Scanning
Box Office Management
Concessions Management
Customer Database
Event Management
Fundraising Management
General Admission
Kiosk Ticketing
Mobile Ticketing
Online Ticketing
Onsite Ticketing
POS
Print-at-Home
Reserved Seating
Season Tickets
Ticket Brokering
VIP & Discount Tickets
