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Description
For any organization aiming for success, fostering outstanding customer relationships is essential, and the initial step in this process is embracing a straightforward strategy for customer relationship management (CRM). CRM encompasses all the tactics, methodologies, and technologies utilized by companies to oversee their communications with both existing and prospective clients. By implementing effective CRM practices, businesses can cultivate stronger bonds with their customers, leading to enhanced loyalty and retention, both of which significantly influence a company's profitability. Etiya's Customer Relationship Management solution offers a highly adaptable, customer-focused, omni-channel experience that enables organizations to surpass customer expectations through engagement across various platforms and channels. Additionally, Etiya CRM features a comprehensive, integrated lead-to-cash workflow for efficient customer management. Analyzing social media helps identify communities of interest, as well as potential opportunities for cross-selling and upselling, thus further strengthening customer relationships. In this ever-evolving marketplace, leveraging these insights can provide a competitive advantage.
Description
OrderLogix streamlines daily processing tasks, facilitates first contact resolution for customer service queries, and ensures uniform reporting across all order channels. By automating routine tasks and reducing paperwork, your entire team can direct their efforts towards enhancing customer satisfaction and driving growth. The system empowers you to oversee, manage, and swiftly modify critical components of your multi-channel sales strategy—such as scripts, offers, continuity, discounts, up-sells, and cross-sells—allowing for real-time adjustments to achieve optimal outcomes. This platform seamlessly integrates with every order channel, enabling efficient tracking and management of order data while providing the flexibility to process these orders through various fulfillment companies or call centers that align with your operational model. Additionally, this functionality enhances overall efficiency, ensuring that your business remains agile and responsive to customer needs.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$249 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Etiya
Country
Netherlands
Website
www.etiya.com/en/products/customer-relationship-management
Vendor Details
Company Name
OrderLogix
Founded
2003
Website
orderlogix.com
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management