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Description
Evalgent serves as a platform dedicated to the testing and evaluation of AI voice agents. The common reasons for failures in production are not due to inadequate technology but stem from the fact that demonstrations typically utilize pristine audio and compliant users, which is not reflective of actual user interactions. By identifying potential failures before they can impact production, Evalgent reduces the time needed for iterations and accelerates the path to revenue for voice agents.
THE PROCESS
1. Define: establish authentic scenarios and criteria for success.
2. Run: execute tests that mimic realistic human behavior.
3. Measure: identify successful elements, failures, and operational boundaries.
4. Act: obtain clear, actionable insights for necessary adjustments or deployments.
KEY FEATURES
1. Scenarios: create and define test cases based on agent directives.
2. Caller Profiles: emulate real user behaviors, including variations in accents, speech speed, and interruption styles.
3. Metrics: utilize custom LLM-related and telemetry scoring to evaluate every interaction.
4. Evaluations: conduct structured testing campaigns that yield pass/fail outcomes along with improvement suggestions.
5. Reviews: incorporate human oversight for corrections, complete with a comprehensive audit trail.
This multifaceted approach ensures that voice agents are thoroughly vetted and ready for the complexities of real-world interactions.
Description
Shiplight revolutionizes quality-assurance workflows by incorporating autonomous AI agents that autonomously generate, execute, and maintain comprehensive end-to-end tests, allowing development teams to "ship fast and break nothing." Within just a few days, it achieves full test coverage without the need for any scripting; instead, it automatically creates test flows from various sources such as product flows, documentation, and support tickets. The system employs parallel execution and intelligent caching to provide quick and trustworthy feedback, while visual editors and natural-language prompts empower non-technical users, like product managers and QA analysts, to create, review, and manage tests effortlessly. Over time, the underlying agent adapts to the application’s behavior, skillfully navigating UI elements, interacting with flows, and adjusting to any UI modifications, significantly minimizing maintenance challenges and unreliable tests. Additionally, it seamlessly integrates into existing CI/CD pipelines and features an agent-driven execution layer, enhancing overall efficiency in the development process. This innovative approach not only streamlines testing but also fosters collaboration among team members, regardless of their technical expertise.
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Has API
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Free
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Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
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Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Evalgent
Founded
2025
Country
India
Website
www.evalgent.com
Vendor Details
Company Name
Shiplight
Country
United States
Website
www.shiplight.ai/
