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Description
OpenText™ Exstream is crafted for comprehensive customer communication management (CCM) and utilizes existing organizational data and content to convert standard customer communications into unique, engaging experiences tailored to the customer's preferred digital and print formats, screen sizes, and devices. With flexible deployment options available both on-premises and in the cloud, Exstream is adaptable to accommodate the varying needs of any department or intricate enterprise landscape; its accelerator packages facilitate seamless integration with essential systems, enhancing the efficiency of critical business processes. This CCM solution empowers organizations to create, manage, and distribute highly-targeted and pertinent customer communications across various digital and print platforms, encompassing letters, invoices, bills, statements, and additional customer correspondence. The most effective customer communications software not only streamlines and automates communication processes but also actively bolsters initiatives aimed at enhancing customer engagement, ensuring that organizations can maintain relevance in their interactions with clients. Ultimately, the ability to personalize communications can lead to improved customer satisfaction and loyalty.
Description
We offer innovative customer communication solutions that transform traditional print and static methods into dynamic digital formats. Embrace a digital-first mindset for every aspect of your customer interactions. Utilize email marketing as a powerful tool to connect with and captivate your audience. Transition all sensitive customer communications to a secure digital environment. Convert your digital transformation initiatives into quantifiable objectives. Improve the overall customer experience through various digital communication platforms. Discover the effectiveness of our tailored solutions designed for specific industries. Reach your digital transformation objectives by tapping into the expertise of our strategists, who are dedicated to supporting your journey. With our comprehensive approach, you can ensure that your communication strategies are both effective and future-ready.
API Access
Has API
API Access
Has API
Integrations
Mediawide Personalized Video Platform
Messagepoint
Microsoft 365
OpenText Core Content Management
OpenText Core Share
Oracle Cloud Infrastructure
SAP Cloud Platform
Salesforce
Integrations
Mediawide Personalized Video Platform
Messagepoint
Microsoft 365
OpenText Core Content Management
OpenText Core Share
Oracle Cloud Infrastructure
SAP Cloud Platform
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OpenText
Country
Canada
Website
www.opentext.com/products-and-solutions/products/customer-experience-management/customer-communications-management/opentext-exstream
Vendor Details
Company Name
Striata
Founded
1999
Country
United States
Website
www.striata.com
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Product Features
Email Marketing
A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor
Email Template Design
A/B Testing
Code From Scratch
Drag & Drop Editing
Image Library
Import HTML Code
Mobile-Friendly / Responsive
Potential Issue Identification
Premade Templates
Proofing
Reporting / Analytics
Text Editor
Theme Editor
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
