Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The solution ensures the protection of card payments universally by masking critical cardholder information at all times. FIS® Tokenization™ provides dynamic encryption for card transactions, guaranteeing top-notch security whether customers are purchasing online, using their mobile devices, or shopping in physical stores. By substituting sensitive cardholder details with distinct tokens that are not traceable back to the original cardholder or their accounts, our payment tokenization solutions facilitate easier adherence to the Payment Card Industry Data Security Standard (PCI DSS), enhance the safety of cardholders, and effectively manage your associated risks. By using a unique token to replace sensitive card information, the risk of fraud is significantly minimized. Additionally, this enables cardholders to effortlessly and securely load their card credentials into various payment applications. Moreover, it simplifies compliance requirements by limiting the number of systems that need to be included under PCI DSS regulations, thereby streamlining the entire process for businesses. This innovative approach not only enhances security but also promotes a smoother experience for both merchants and customers alike.

Description

SmartSIP® is a software solution designed for on-premise use that offers DTMF suppression and masking, allowing contact centers to securely collect sensitive cardholder information during live calls. Customers can input their confidential data using their touch-tone phone while remaining connected to a contact center representative. Through DTMF suppression and masking, the tones generated by the customer are substituted with flat tones that cannot be reverted to their original forms. The agent's interface displays a masked version of the customer's input. By effectively removing the need for verbal communication of sensitive details, SmartSIP ensures that full call recordings and comprehensive screen captures are maintained. Acting as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, SmartSIP processes the DTMF data without interfering with the audio connection. This innovative tool is specifically designed for VoIP telephony within contact centers, making it an essential asset for maintaining data security during customer interactions. Moreover, its implementation can significantly enhance compliance with various regulatory standards related to data protection.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Avaya Experience Platform
Cisco CX Cloud

Integrations

Avaya Experience Platform
Cisco CX Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

FIS

Founded

1968

Country

United States

Website

www.fisglobal.com/en-au/products/fis-payments-one-debit-suite/fis-tokenization

Vendor Details

Company Name

IntraNext Systems

Country

United States

Website

intranext.com/solutions/smartsip

Product Features

Product Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Alternatives

Alternatives

ShieldConex Reviews

ShieldConex

Bluefin
MACCS Reviews

MACCS

Starry Associates