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Description
Genea offers a cloud-based, automated submeter billing solution that integrates seamlessly with both networked and non-networked meters, simplifying the reading and billing of submeters. Say goodbye to outdated clipboards and spreadsheets, and remove the uncertainties surrounding submetering for good. Our innovative, mobile-first platform enhances the efficiency of submeter reading and billing by eliminating the manual processes that have historically led to errors. By replacing traditional record-keeping methods, your property management team can dedicate more time to critical tasks, ensuring top-notch service and precise invoicing for tenants. Genea’s contemporary approach to submeter billing is designed to eradicate manual workflows and clarify your current system. Interested in experiencing the benefits firsthand? Our experts will review your existing submeter billing spreadsheets to identify mistakes that may result in inaccurate charges for your tenants, ultimately helping you achieve greater accuracy in your billing practices. This proactive analysis can lead to significant improvements in both efficiency and tenant satisfaction.
Description
Utilities are increasingly encountering disruptive challenges in the marketplace. The evolution of technology is transforming how customers engage with both their utilities and the wider world. By collaborating with utility companies, we forecast upcoming technology trends that enable better customer interaction through innovative solutions. The impact of technology is reshaping utility and customer relationships significantly. With MyUsage, customers gain access to more information and enhanced tools that empower them to resolve their inquiries without needing to reach out to you. Our aim is to provide your customers with the autonomy to manage their own issues effectively. We also facilitate an opportunity for customers to break free from debt by allowing them to pay off overdue balances in a gradual and manageable way. As a result, we have successfully assisted customers in maintaining their services while enabling utilities to recover nearly $200 in previously uncollectible debt per customer. This approach encourages customers to make smaller, more frequent payments, ensuring they stay on top of their bills in alignment with their usage patterns. Furthermore, this not only enhances customer satisfaction but also solidifies the financial stability of utility companies in the long run.
API Access
Has API
API Access
Has API
Integrations
Active Directory
Arcules
Cisco Meraki
Cisco Webex
Genea Access Control
Google Workspace
Itron Enterprise Meter Data Management
Lane
Microsoft Entra ID
Milestone Analytics
Integrations
Active Directory
Arcules
Cisco Meraki
Cisco Webex
Genea Access Control
Google Workspace
Itron Enterprise Meter Data Management
Lane
Microsoft Entra ID
Milestone Analytics
Pricing Details
Free
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Genea
Country
United States
Website
www.getgenea.com/products/submeter-billing/
Vendor Details
Company Name
Exceleron Software
Founded
1999
Country
United States
Website
exceleron.com
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Product Features
Portal
Chat
Collaboration
Content Management
Document Management
File Sharing
Search
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
