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Description
Global Switch stands out as a premier owner, operator, and developer of expansive, carrier-neutral, multi-customer data centers in Europe and the Asia-Pacific region. Our facilities create vibrant ecosystems that deliver the reliability, security, and adaptability essential for hosting IT infrastructures. Operating thirteen strategically located data centers in major connectivity hubs across these regions, we offer approximately 390,000 square meters of cutting-edge technical space. Clients at Global Switch can forge direct links to an extensive array of service providers, enabling them to diversify their networks effectively. Moreover, customers enjoy the advantage of connecting directly to significant Internet Exchanges, carriers, and cloud providers, as well as ISP networks, enhancing their operational capabilities in every one of our data centers. This interconnected approach not only fosters a robust environment but also empowers businesses to scale and innovate with ease.
Description
Our cloud-based contact center platform seamlessly integrates with your current setup, offering sophisticated features designed to elevate the customer experience. Regardless of whether your operations focus on inbound, outbound, or a combination of both, our hosted solution equips your team with the essential tools to efficiently manage your contact center. An added advantage is that it eliminates the need for any infrastructure modifications or upgrades. The NuVoxx Cloud Contact Centre is compatible with your existing computers and telephones. Designed for organizations aiming to boost their contact center functionality, the NuVoxx Cloud Contact Centre (NC3) provides a comprehensive solution for both inbound and outbound communications, all while alleviating the burden of infrastructure deployment, management, and maintenance. This allows you to concentrate on delivering exceptional service to your customers.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Global Switch
Founded
1998
Country
United Kingdom
Website
www.globalswitch.us
Vendor Details
Company Name
NuVoxx
Country
Canada
Website
www.nc3.ca
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
