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Description
Zendesk's CRM and Deals feature serves as a powerful sales tool that allows users to manage their sales pipelines directly within Zendesk Support, eliminating the need to purchase Zendesk Sell. This integration enables a seamless connection between customer service and sales activities, resulting in a cohesive and multi-channel platform. Below are some of the key functionalities of the application:
- Capture sales leads straight from Zendesk Support tickets
- Access a comprehensive history of each client's interactions
- Consolidate all pertinent sales deal information in a centralized hub
- Tailor and develop pipelines to align with your unique sales methodologies
- Add product descriptions to enhance your deals
- Incorporate various stages, details about products, and customer information
- Define reasons for lost deals along with their respective categories
- Automatically schedule the relocation of lost deals
- Attach relevant documents directly to your deals
- Generate analytical reports on reasons for lost deals, sales patterns, and additional insights
- Enjoy a user-friendly interface that facilitates straightforward navigation and accessibility.
With these features, your sales process can become more efficient and integrated with customer support.
Description
With Proactive Campaigns for Zendesk you can quickly categorize customers in Zendesk lists and send email campaigns to multiple recipients using just one click. It can also be used as an alternative to Zendesk / Mailchimp.
Send as many mass emails as you need from Zendesk directly.
Send emails to test recipients
Follow-up campaigns should be launched
With integrated Email Tracking, you can view email statuses.
You can assign campaigns to agents, groups, or brands
Use an alias to type and send emails
Add CCs in your emails
Agents can share contact lists and campaigns
Choose from the list of already created CSV files or import CSV files with data.
Add formatting to your email body
To create brand emails, use HTML code
Integrates with analytics tools
Set up triggers and schedule campaigns
Zendesk tickets can be created with any status automatically
Send internal notes in bulk
Allow contacts to unsubscribe
Get feedback through CSAT surveys and ratings
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Pricing Details
$6 per agent/per month
Free Trial
Free Version
Pricing Details
$5/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Vendor Details
Company Name
GrowthDot
Founded
2017
Country
Ukraine
Website
growthdot.com
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Email Marketing
A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor