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Description
Utilize GuestRevu to effortlessly collect insights from your guests while effectively managing your reputation online. Our platform equips you with essential tools and data to engage with your guests, learn from their feedback, and capitalize on their experiences. Gain a deeper understanding of your guests' perspectives through tailored surveys and feedback forms. With branded surveys that embody your identity and customizable questions, you can extract the specific information you seek. Eliminate the hassle of searching for reviews and streamline your online reputation management. We aggregate reviews from leading review platforms into a single dashboard, providing a comprehensive view of guest sentiments expressed across various sites. Boost your online review count by integrating with Google and TripAdvisor, allowing guests to easily leave feedback directly through your surveys. This seamless process not only enhances your review volume but also bolsters your rankings. Additionally, stay on top of operations, maintenance, and marketing efforts with our integrated service ticket system to ensure everything runs smoothly. This holistic approach to feedback and reputation management empowers businesses to thrive in a competitive landscape.
Description
Hotel Speaker is a comprehensive review management system that integrates both artificial intelligence and human expertise, enabling hotel managers to efficiently address guest feedback across various platforms with speed, consistency, and genuine engagement.
Utilizing sophisticated natural language processing alongside skilled native writers proficient in multiple languages, Hotel Speaker crafts personalized responses that reflect the distinctive character of each property. The platform's commitment to “Extreme Personalization” guarantees that every reply adheres to the brand's guidelines and maintains its unique tone.
In addition to enhancing reputation management, the crafted replies serve as a valuable marketing asset, highlighting the property's strengths at a pivotal moment when potential guests are deciding where to book.
The system streamlines the review process by scanning multiple review sites, generating tailored responses, and automating the publishing of replies once they receive approval, while allowing managers to maintain editorial oversight and monitor performance metrics through a user-friendly dashboard.
With its rapid response capabilities and support for multiple languages, Hotel Speaker not only fosters stronger guest relationships but also safeguards the brand's voice, ultimately leading to increased bookings and enhanced customer loyalty. This innovative solution is essential for any hotel looking to thrive in a competitive market.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
For-Sight CRM
Google Business Profile
RoomRaccoon
Tripadvisor
Integrations
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
For-Sight CRM
Google Business Profile
RoomRaccoon
Tripadvisor
Pricing Details
30$/month/property
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
GuestRevu
Founded
2014
Country
United Kingdom
Website
www.guestrevu.com
Vendor Details
Company Name
Hotel Speaker
Founded
2018
Country
France
Website
hotelspeaker.com
Product Features
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
Product Features
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
