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Description
HPE OSS Fulfillment represents HPE's version of the service operations factory (SOF) tailored for customer onboarding services. This comprehensive solution encompasses the full spectrum of the fulfillment process as outlined in the Business Process Framework (eTOM) by the TM Forum, which includes order management based on product catalogs, activation of service and network infrastructure, upkeep of service and resource inventories, as well as management of changes and configurations. These streamlined fulfillment processes and tools are vital for expediting the introduction of new services into the market. Additionally, it significantly improves customer satisfaction through self-service portals and ensures exceptional service delivery and quality. To achieve enhanced agility and to mitigate the complexity and costs of the complete end-to-end fulfillment process, it frequently necessitates a thorough overhaul of operations support systems (OSS) to unify disjointed tools, processes, and teams. This transformation is crucial for organizations aiming to stay competitive in a rapidly evolving marketplace.
Description
A variety of products, services, and transactions are handled in real-time, encompassing a comprehensive catalog and efficient order management processes. This includes automated invoicing and the generation of financial documents for all involved stakeholders. Charges for clients and settlements with partners are determined by the specifics of service transactions or events. Service providers often engage with numerous partners, including B2C and B2B clients, agents, vendors, dealers, telecom operators, and cloud service platforms, all of which may have distinct billing protocols and hierarchical structures within a universal business framework. The rating and billing mechanisms are designed to reflect the nature of the client or partner in the transaction chain, influencing revenue, costs, and the methods used for settlement calculations. This complex system ensures that every interaction is accurately recorded and billed according to the unique agreements in place.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Hewlett Packard Enterprise
Founded
2015
Country
United States
Website
hpe.com
Vendor Details
Company Name
in4COM Group
Founded
2011
Country
Austria
Website
www.in4comgroup.com