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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

HPE OSS Fulfillment represents HPE's version of the service operations factory (SOF) tailored for customer onboarding services. This comprehensive solution encompasses the full spectrum of the fulfillment process as outlined in the Business Process Framework (eTOM) by the TM Forum, which includes order management based on product catalogs, activation of service and network infrastructure, upkeep of service and resource inventories, as well as management of changes and configurations. These streamlined fulfillment processes and tools are vital for expediting the introduction of new services into the market. Additionally, it significantly improves customer satisfaction through self-service portals and ensures exceptional service delivery and quality. To achieve enhanced agility and to mitigate the complexity and costs of the complete end-to-end fulfillment process, it frequently necessitates a thorough overhaul of operations support systems (OSS) to unify disjointed tools, processes, and teams. This transformation is crucial for organizations aiming to stay competitive in a rapidly evolving marketplace.

Description

In today's digital landscape, effectively managing services is crucial, and Serviceware offers the perfect solution. Whether in personal or work-related contexts, individuals seek services that can swiftly and accurately meet their needs, pushing service organizations to rise to the occasion amidst challenges like budget constraints and staffing shortages. Intelligent process control that connects service customers with all pertinent business units is key to addressing these escalating demands. With Serviceware Processes, you have the capability to oversee all your business services, leading to prompt, precise, and dependable service delivery for both clients and employees, alongside a notable boost in productivity. Some standout features include automated workflows designed to enhance efficiency, an intuitive self-service portal catering to customer needs, seamless digital communication across multiple devices, optimal integration within your existing application ecosystem, and real-time performance analytics for data-driven management. This comprehensive approach not only streamlines operations but also fosters a more responsive and agile service environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Hewlett Packard Enterprise

Founded

2015

Country

United States

Website

hpe.com

Vendor Details

Company Name

Serviceware

Founded

1998

Country

Germany

Website

serviceware-se.com

Product Features

Product Features

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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