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Description
We actively engage in open source initiatives through our core offerings in order management and business process automation. Every component within our OSS/BSS framework is designed to be interchangeable, ensuring that our clients are free from vendor lock-in situations. Over half of Hydra Billing is distributed with accessible source code, and we prioritize the use of open-source solutions whenever feasible. Our comprehensive and well-documented API facilitates seamless integration, while the architecture of Hydra's database is transparent and clearly outlined. Since our inception in 2007, we have honed our expertise in automating business processes tailored for ISPs and digital service providers, catering to client bases that range from thousands to millions of subscribers. We gather valuable insights and best practices from our diverse international clientele, incorporating them into our products and generously sharing these enhancements with our users. By utilizing our services, you can enhance operational efficiency, reduce expenses, and elevate the quality of customer service. Notably, Hydra Products have been successfully deployed by over 170 telecommunications companies and service providers across 24 nations worldwide, marking a testament to our long-standing commitment to excellence in the industry. This extensive global reach underscores the trust our solutions have garnered in the market, making us a reliable partner for businesses seeking to thrive in the digital landscape.
Description
Hydra OMS is a versatile open-source platform designed for the efficient management of service and job orders as well as business workflows. Utilizing a robust BPM engine, Hydra OMS effectively handles all operational tasks, ensuring that issues such as lost, overdue, or inaccurate orders are a thing of the past. Users can effortlessly adjust any business process in real-time, with immediate implementation for all subsequent orders. The platform features a user-friendly visual editor that adheres to the ISO-standardized BPMN 2.0, allowing for the tailored design of business processes. You can establish SLA escalation alerts, create branches and set conditions to optimize your workflow, in addition to integrating with other software through an API. One of the standout features of Hydra is its customizable Process Execution Wizard, which simplifies the workload for employees who no longer need to memorize complex process diagrams. Instead, they can initiate the wizard, enter the required information (with helpful context-specific suggestions), and simply click 'Next' to proceed. While the Execution Wizard is already integrated with our Hydra billing system and offers a standalone web application, its primary purpose is to enhance your preferred software with powerful BPM capabilities, making your workflow even more efficient and user-friendly. This innovative approach not only streamlines processes but also empowers teams to focus on their core responsibilities without being bogged down by procedural complexities.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Latera
Website
hydra-billing.com
Vendor Details
Company Name
Latera
Founded
2007
Website
hydra-oms.com/
Product Features
Billing and Provisioning
Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP
Product Features
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking
