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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

IBM InfoSphere® Optim™ Data Privacy offers a comprehensive suite of tools designed to effectively mask sensitive information in non-production settings like development, testing, quality assurance, or training. This singular solution employs various transformation methods to replace sensitive data with realistic, fully functional masked alternatives, ensuring the confidentiality of critical information. Techniques for masking include using substrings, arithmetic expressions, generating random or sequential numbers, manipulating dates, and concatenating data elements. The advanced masking capabilities maintain contextually appropriate formats that closely resemble the original data. Users can apply an array of masking techniques on demand to safeguard personally identifiable information and sensitive corporate data within applications, databases, and reports. By utilizing these data masking features, organizations can mitigate the risk of data misuse by obscuring, privatizing, and protecting personal information circulated in non-production environments, thereby enhancing data security and compliance. Ultimately, this solution empowers businesses to navigate privacy challenges while maintaining the integrity of their operational processes.

Description

There’s no need for downloads, installations, or plug-ins; simply add a line of Javascript to your website, and customers can share their browsing experience with just one click. Pega Co-Browse allows you to easily highlight and direct customers to the information they require, ensuring a seamless interaction. You can request permission from the customer to control their page and provide guidance, or utilize highlighting features and visual indicators, such as arrows, to steer them effectively. Furthermore, Pega Co-Browse enables you to designate sensitive information that should be obscured using HTML elements or form fields, ensuring that all masked data remains within the customer's browser and is invisible to the representative. This solution offers a no-code approach to concealing or hiding text fields and images, allowing businesses to control what information agents can see. Moreover, Pega Co-Browse can be integrated with Pega Chat or any other chat platform, enhancing the overall customer service experience. Additionally, you have the option to incorporate chat functionalities directly within your Pega Customer Service application for greater efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Accenture Cloud Trade Promotion Management
Amdocs Customer Experience Suite
Capgemini Intelligent Automation Platform
Cognizant
Hadoop
IBM Cloud
IBM Db2
IBM InfoSphere Optim
IBM Informix
JD Edwards EnterpriseOne
Oracle PeopleSoft
Oracle Siebel CRM
SQL Server

Integrations

Accenture Cloud Trade Promotion Management
Amdocs Customer Experience Suite
Capgemini Intelligent Automation Platform
Cognizant
Hadoop
IBM Cloud
IBM Db2
IBM InfoSphere Optim
IBM Informix
JD Edwards EnterpriseOne
Oracle PeopleSoft
Oracle Siebel CRM
SQL Server

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/il-en/products/infosphere-optim-data-privacy

Vendor Details

Company Name

Pega

Founded

1983

Country

United States

Website

www.pega.com/products/customer-service/cobrowse

Product Features

Data Privacy Management

Access Control
CCPA Compliance
Consent Management
Data Mapping
GDPR Compliance
Incident Management
PIA / DPIA
Policy Management
Risk Management
Sensitive Data Identification

Product Features

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