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ease
features
design
support

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Description

Achieve greater precision in results with the Inbenta Semantic Search Engine, which comprehends the intent behind customer inquiries. As the most commonly utilized self-service feature, found on 85% of websites, the capability to present the most pertinent information can significantly impact the quality of the customer experience on your site. Inbenta Search aggregates information from various customer relationship management platforms like Salesforce.com and Zendesk, as well as other specified online sources. By leveraging Inbenta's Symbolic AI and Natural Language Processing technologies, this advanced semantic search system effectively interprets user questions, swiftly provides the best answers, and helps lower your support expenses. Furthermore, adopting Inbenta's Symbolic AI technology eliminates the need for extensive data training, allowing for rapid deployment and immediate advantages from the Inbenta Search engine. This means that businesses can enhance customer satisfaction while also streamlining their operational costs efficiently.

Description

Oracle Endeca Commerce is a leading eCommerce search engine recognized for delivering personalized search experiences and for being a trailblazer in the faceted search functionality that assists users in locating the precise products they desire. The importance of on-site search for any eCommerce platform cannot be overstated, as studies reveal that 60% of users abandon the site following a disappointing search experience. Furthermore, data modeling — the logical arrangement of data — is greatly simplified, operating on a “load and go” basis that requires minimal initial data modeling while being optimized for agile data exploration across various and inconsistent data sources. The Endeca Search engine boasts integrated SEO, search, and guided navigation features, making it easier for customers to discover the site and the items they seek. Additionally, with Endeca's user segments, personalized search experiences can be crafted specifically for each individual based on their recent activities, allowing for the creation of tailored behavioral profiles. This innovative approach ensures that users are more likely to engage with the platform effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Cisco Secure Cloud Analytics
Genesys Cloud CX
Kinetica
NTT Cloud Communications
NiCE Workforce Management (WFM)
Oracle Cloud Infrastructure
Salesforce
TCS BaNCS
Zendesk

Integrations

Cisco Secure Cloud Analytics
Genesys Cloud CX
Kinetica
NTT Cloud Communications
NiCE Workforce Management (WFM)
Oracle Cloud Infrastructure
Salesforce
TCS BaNCS
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Inbenta

Founded

2005

Country

United States

Website

www.inbenta.com/en/products/search/

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

www.oracle.com/downloads/applications/commerce/endeca-commerce-downloads.html

Product Features

Alternatives

Alternatives