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Description
Streamline customer processes, assess agent performance with impartiality, and guarantee that your operations run at peak efficiency. In today's interconnected environment, consumers are engaging with everyday smart appliances in innovative ways. As the trend of connected devices continues to grow, many of these devices, which often do not feature screens, are utilizing speech as a natural and user-friendly interface for interaction. Speech recognition is at the forefront of this shift, fundamentally transforming how individuals connect with their technology. With Knovvu Speech Recognition from Sestek, machines and applications can effectively interpret spoken commands, allowing users to engage with their devices verbally instead of relying on buttons or keyboards. Our automatic speech recognition software is versatile and widely applicable. Numerous organizations harness this technology to create intuitive self-service solutions that enhance user experience and satisfaction. This advancement not only simplifies interactions but also empowers users by providing them with a more engaging way to communicate with their devices.
Description
Xdroid enables digital transformation in contact centers through voice and text solutions based upon artificial intelligence and machine-learning.
We automatically collect 100% of customer interactions and provide valuable, consistent and objective insights and information about each conversation. Our semantic capabilities, keyword detection, and emotion analysis can help you improve your customer experience, agent retention and productivity, and ensure compliance.
Contact centres can use our innovative and competitive solutions to understand customer journeys and get closer to 360-degree customer views.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Sestek
Founded
2000
Country
Turkey
Website
www.sestek.com/speech-recognition-knovvu
Vendor Details
Company Name
Xdroid
Country
Belgium
Website
www.xdroid.com
Product Features
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition
Product Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback