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ease
features
design
support

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Description

Streamline customer processes, assess agent performance with impartiality, and guarantee that your operations run at peak efficiency. In today's interconnected environment, consumers are engaging with everyday smart appliances in innovative ways. As the trend of connected devices continues to grow, many of these devices, which often do not feature screens, are utilizing speech as a natural and user-friendly interface for interaction. Speech recognition is at the forefront of this shift, fundamentally transforming how individuals connect with their technology. With Knovvu Speech Recognition from Sestek, machines and applications can effectively interpret spoken commands, allowing users to engage with their devices verbally instead of relying on buttons or keyboards. Our automatic speech recognition software is versatile and widely applicable. Numerous organizations harness this technology to create intuitive self-service solutions that enhance user experience and satisfaction. This advancement not only simplifies interactions but also empowers users by providing them with a more engaging way to communicate with their devices.

Description

Xdroid enables digital transformation in contact centers through voice and text solutions based upon artificial intelligence and machine-learning. We automatically collect 100% of customer interactions and provide valuable, consistent and objective insights and information about each conversation. Our semantic capabilities, keyword detection, and emotion analysis can help you improve your customer experience, agent retention and productivity, and ensure compliance. Contact centres can use our innovative and competitive solutions to understand customer journeys and get closer to 360-degree customer views.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Sestek

Founded

2000

Country

Turkey

Website

www.sestek.com/speech-recognition-knovvu

Vendor Details

Company Name

Xdroid

Country

Belgium

Website

www.xdroid.com

Product Features

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Product Features

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

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