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Description
Kunena is a complimentary and fully integrated forum extension designed for Joomla, eliminating the need for any bridges or hacks. This extension allows for seamless customization through template overrides and employs the Hierarchical Model-View-Controller (HMVC) design pattern, enabling developers to modify both the look and functionality of the forum as per their requirements. With a strong focus on performance, Kunena provides significantly faster loading times, particularly when utilized with PHP 7, achieving speed enhancements of 200-300%. It is built with minimal system requirements, ensuring compatibility with a wide range of web hosting services, and supports multiple web server types such as Apache, Nginx, LiteSpeed, and IIS. Furthermore, Kunena is consistently updated by a dedicated group of volunteers who are committed to delivering a reliable, scalable, and powerful forum solution tailored for the Joomla community, ensuring it meets the evolving needs of its users. As a result, Kunena remains a popular choice among Joomla users seeking an effective forum solution.
Description
We are thrilled to share that RSTickets!Pro, our ticketing system for HelpDesk, has received an update to ensure compatibility with the upcoming Joomla! 4 version. While a stable version has yet to be launched, we are committed to maintaining our compatibility with Joomla! 4 by enhancing our RSTickets!Pro component. A number of improvements have been made to RSTickets!Pro, including refining the source code and making updates for a more uniform appearance that benefits users of both Joomla! 3 and Joomla! 4. Additionally, all RSDirectory! configuration settings have been consolidated within the Configuration tab, organized by their relevance for easier access. Our system guarantees a secure and private environment for customers, allowing them to create and respond to tickets directly through email. Furthermore, multiple email notifications are sent to both customers and staff, ensuring everyone stays informed throughout the ticketing process. This update reflects our commitment to providing a robust support system for our users.
API Access
Has API
API Access
Has API
Integrations
Apache HTTP Server
JSON
Joomla!
LiteSpeed Web Server
Microsoft IIS
MySQL
NGINX
PHP
Integrations
Apache HTTP Server
JSON
Joomla!
LiteSpeed Web Server
Microsoft IIS
MySQL
NGINX
PHP
Pricing Details
Free
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
The Kunena Project
Founded
2008
Country
United States
Website
www.kunena.org
Vendor Details
Company Name
RSJoomla!
Country
United States
Website
www.rsjoomla.com/joomla-extensions/joomla-help-desk.html
Product Features
Community
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
