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Average Ratings 3 Ratings

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ease
features
design
support

Description

Unified management is now possible with the Kurmi MACD Enterprise software program. System administrators love the convenience of having one platform to manage all their communications systems. Kurmi Enterprise software MACD offers multi-vendor, cloud-based, and on-premise environments. This allows for flexibility in integration of new services and vendors. The software automates routine tasks for system administrators. This software can reduce support costs and frees your most valuable tech employees to concentrate on the things they are best at. This results in higher end user satisfaction and fewer errors. Automating the provisioning process is possible. You can save time and be confident that your systems are working at their best, with no minor errors. Kurmi allows you to connect enterprise communications systems with corporate IT apps such as HR, ITSM: Workday or ServiceNow, OTRS and many more.

Description

The phone system for customer service departments. Yodel is a receptionist who pre-qualifies inbound voice communications. It also allows call management without switching to other tools. Our battle-tested infrastructure allows you to collaborate on calls and enjoy crystal clear voice quality. Your phone system will be up and running in just minutes. No need to transfer your business phone number. Yodel integrates seamlessly with over 1000 software tools, so you can connect your phone to your existing workflows. Yodel gives you access to over 100 countries' phone numbers so you can stay in touch with your customers wherever they may be. Yodel only works with reliable local carriers to ensure the highest quality call quality. We provide reliable service uptime and a secure phone infrastructure. Modern customer service teams must provide high quality customer support and ensure customer satisfaction. Yodel takes out the pain from phone systems and delivers what's important: voice communication.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Teams
Azure Marketplace
Cisco Unity Connection
Dialogflow
Discord
Drift
Easyflow
HubSpot CRM
HubSpot Customer Platform
Make
MetaMail
Microsoft 365
Microsoft Azure
Pipedrive
Skype
Slack
Stackreaction
Zapier

Integrations

Microsoft Teams
Azure Marketplace
Cisco Unity Connection
Dialogflow
Discord
Drift
Easyflow
HubSpot CRM
HubSpot Customer Platform
Make
MetaMail
Microsoft 365
Microsoft Azure
Pipedrive
Skype
Slack
Stackreaction
Zapier

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$25.00 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Kurmi Software

Founded

2011

Country

France

Website

www.kurmi-software.com/en/enterprises/

Vendor Details

Company Name

YodelTalk

Founded

2015

Country

United States

Website

www.yodel.io

Product Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Product Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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