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Average Ratings 0 Ratings
Description
Video feedback can be used at scale. One platform allows you to capture, analyze, and share consumer insight video. Automately extract meaningful insights so you can tell powerful stories and inspire better decision-making. Our content recognition and analytics tools unlock the power of video insights. Video is memorable, engaging and drives action. It's the best medium to communicate a message. You have more power to tell compelling stories if you have deeper insights. Our APIs are plug-and-play and can be integrated with your existing technology stack. Capture is the best option if you don't have to integrate. Capture video feedback content using surveys, our mobile app or the cloud. Zoom is also available. Our video capture tools make it easy to quickly upload new or existing video content. Use powerful AI and machine learning tools to find meaningful trends in your video content by digging deep into speech, emotion and context data.
Description
RecRam is an innovative platform utilizing artificial intelligence to improve customer service and streamline feedback collection by leveraging video and voice technologies. Customers have the ability to document and share their experiences, showcase product usage, and report technical difficulties through engaging video responses, which removes the necessity for lengthy interviews or in-person assessments. The platform features browser-based recording capabilities, support for multiple cameras, voice recording, screenshot functionality, and file uploads, which ensure thorough documentation of issues. Additionally, RecRam's AI-driven analysis automatically transcribes, summarizes, and identifies critical insights from video responses, including sentiment analysis that gauges customer feelings. Businesses can enhance their websites with personalized video-enabled survey buttons and pop-ups, making it easier to gather feedback from visitors. The platform seamlessly integrates with existing systems via RESTful API, webhooks, and Zapier, while maintaining a strong commitment to data protection through GDPR compliance and SSL/TLS encryption. This comprehensive approach not only facilitates effective communication between businesses and customers but also fosters a more engaging and responsive customer experience overall.
API Access
Has API
API Access
Has API
Integrations
Alida
Amazon S3
Google Cloud Platform
Intercom
Medallia
ServiceNow
Zapier
Zendesk
Integrations
Alida
Amazon S3
Google Cloud Platform
Intercom
Medallia
ServiceNow
Zapier
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$65 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Medallia
Founded
2001
Country
United States
Website
livinglens.tv/
Vendor Details
Company Name
RecRam
Founded
2022
Country
Turkey
Website
recram.com
Product Features
Digital Asset Management
Asset Categorization
Asset Library
Asset Sharing
Brand Control
Customizable Branding
File Conversion
Metadata Management
Mobile App
Reporting/Analytics
Search Within Document
Search/Filter
Version Control
Watermarking
Workflow Management
Market Research
Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management
Video
Analytics
Brand Overlay
Bulk Uploading
Closed Captions
Mobile Screen Support
Privacy Options
Social Sharing
Video Looping
Video Streaming
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback