Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Live sporting events, continuous TV channels, urgent news updates, and major broadcast occasions—no matter what your content entails or where it must be transmitted, Lumen Vyvx is equipped to assist in its delivery. As a reliable worldwide provider of video acquisition, distribution, and delivery services, Lumen Vyvx caters to numerous leading and pioneering companies in the broadcasting and media sector. With over three decades of expertise in broadcast video, Lumen Vyvx offers a comprehensive suite of end-to-end video services and solutions, all powered by our expansive global network. This extensive experience positions us uniquely to meet the evolving demands of the media landscape.
Description
Customers expect professional and prompt communications. LumenVox's next generation Call Progress Analysis (CPA), software with Voice Activity Detection, empowers businesses to better reach and engage customers in real time. LumenVox CPA uses the power of LumenVox speech recognition technology and tone-detection technology, to distinguish machines and live humans. This allows auto-dialers to deliver superior call-to-agent routing and message delivery.
These benefits include:
• Payload Accuracy : Increases the accuracy of voicemail delivery or agent contact from below-80 percent to almost 100 percent.
• Flexibility in deployment: Can be customized to the behavior of the application or per call and work with multiple default profiles throughout the operation.
• Filter Noise: AI-powered technology distinguishes background noise from human voices.
• Legal Compliance: Ensures compliance with regulatory restrictions while maximizing the benefits of predictive dialing.
API Access
Has API
API Access
Has API
Integrations
Avaya Aura
Cisco AnyConnect
Enghouse Interactive Contact Center
Five9
Twilio
Integrations
Avaya Aura
Cisco AnyConnect
Enghouse Interactive Contact Center
Five9
Twilio
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Lumen
Founded
1930
Country
United States
Website
www.lumen.com/en-us/networking/live-event-broadcasting.html
Vendor Details
Company Name
LumenVox
Founded
2001
Country
United States
Website
www.lumenvox.com
Product Features
OTT
API Access
Content Organization
Live Events
Monetization Tools
Multi-Service Integration
SDK
Scheduling
Video Hosting/Storage
Video Quality Optimization
Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys